Customer Service Representative

13 hours ago


Ilocos Norte, Philippines J-K Network Services Full time
Client Profile: This company is a global ownership base and have over 800 customers. They offer consulting services, digital, IT solutions, and other services.

Position: Customer Service Representative
Company Industry: BPO Company/ IT Company
Location: Ilocos
Salary Offer: Php20,000 - Php25,000
Work Schedule: Shifting Schedule
Work Set Up: Work On-site

Benefits:
⚡Health Insurance (HMO)
⚡Life Insurance
⚡Leave Credits
⚡Night Differential pay
⚡Allowances
⚡Company-sponsored training's, upskilling, and certification
⚡Flexible Working Arrangements
⚡Travel Opportunities abroad.

Job Requirements:
⚡Open for Non-Bachelors Degree.
⚡Fresh Graduates are welcome to apply.
⚡Experience in Customer Service is an advantage.
⚡Amendable to start as soon as possible is an advantage.
⚡Amendable to work in a shifting Schedule.

Job Responsibilities:
⚡Support customers by providing information, resolving issues, and ensuring customer satisfaction.
⚡Responding to customer inquiries and requests via phone, email, chat, or social media in a timely manner.
⚡Handling customer complaints and returns, and resolving conflicts.
⚡Working with a team of CSRs and other departments to find appropriate solutions to problems.
⚡Meeting or exceeding performance targets, such as call volume and resolution time .

Recruitment Process: (Online)
⚡HR Interview
⚡Second Interview
⚡Final Interview
⚡Job Offer

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