Operations Officer

2 weeks ago

Taguig, Philippines RCBC Full time

Operations Officer - Electronic Payments Services RCBC, Taguig, National Capital Region, Philippines Job Summary In charge of operations production output ensuring competent, timely, and error‑free delivery of bank products and services in collaboration with other relevant parties of the organization within the prescribed internal and external controls, regulations and standards with management and supervisory responsibility over individual members of the unit, with full knowledge and application of current AMLA, Compliance and other regulatory requirements related to his/her specific responsibilities. Responsibilities Handling various Adjustments, Forex currency conversions, Amendments, and Refunds for Telemoney Remittances approvals. Managing the Disposition of Intransit Credit Transactions related to Telemoney. Providing approvals for the uploading of Shipping Payroll and establishing various Tie‑Ups for Telemoney. Overseeing and managing the Monitoring and holding of Recalls of Inward Remittances for the Settlements Department. Supervising the Monitoring, Disabling, and Enabling of Instapay during system downtimes for various Banks. Approving the holding of Accounts that cannot be tagged as Hot Card by Customer Care. Providing approvals for PhilpassPlus Transactions. Approving Bulk Uploads from clients. Checking and approving Demand Draft processing for regular and bulk requests for clients. Handling approvals for various WORQs requests, including Amendment of Pesenet Outward Purpose via PVS and Remaining Card Balance. Qualifications & Experience College degree. Preferably with background in Remittance, Digital Banking, People Management and MS Office (such as Excel and PPT). Knowledgeable in Bank’s operations, products and services. BSP circulars, regulations and reports. Day‑to‑day banking activities (i.e. Head Office and Business Centers). Bank’s Policies and Procedures. Technical Expertise and knowledge in reconciliation of electronic payments and channels. Knowledge of Excel / Google Sheet formulas. Seniority Level Entry level Employment Type Full‑time Job Functions Administrative, Analyst, and Customer Service Industries Banking #J-18808-Ljbffr

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