Implementations Senior Specialist III

3 weeks ago

Caloocan, Philippines J.P. Morgan Full time

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment?

As an Implementation Solutions Specialist within the Commercial Bank International Onboarding, you will provide support for the implementation of Payments products and services. Partner with client and internal stakeholders to help provide a best-in-class experience. This team will work with new and existing clients to onboard, upgrade or add new products and services within agreed turnaround time. This is a great entry point into the Client Onboarding organization.

Job Responsibilities

  • Perform account services setup and any other in-scope Payments product implementation while adhering to policy and procedures, regulatory requirements within the risk and control framework
  • Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required
  • Provide assistance to various internal partners to influence the end-to-end client experience and satisfaction.
  • Own and drive transparency, escalation, and resolution of risks and issues to closure.
  • Support process improvements by working closely with the team and functional partners to continually enhance the client on-boarding process.

Required qualifications, capabilities and skills

  • Minimum of one year of experience in client management or operations roles with BA/BS degree.
  • Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
  • Strong English written/verbal communication ability, especially via phone and e-mail channels.
  • Adaptable to a changing, dynamic work environment
  • Proven ability to manage conflict
  • Proficiency in Microsoft Office Suite and other desktop/internet-based applications and tools.

Preferred qualifications, capabilities, and skills:

  • Project management experience, would be beneficial
  • Proficiency in languages besides English would be an added advantage
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