Product Owner

1 week ago

Metro Manila Philippines GCash Full time
Overview

Join to apply for the Product Owner - Help Center role at GCash .

Responsibilities
  • Own and execute the end-to-end content strategy for all customer servicing touchpoints, ensuring content supports business priorities & customer experience goals.
  • Design and implement innovative, AI-enabled content solutions that are structured, discoverable, accessible, and future-proof for both human users and AI systems (e.g., chatbots, search engines, virtual assistants).
  • Utilize AI tools and methodologies for content generation, analysis, tagging, workflow optimization, and ongoing content improvement; ensure all content is metadata-rich and easily updateable.
  • Conduct regular content audits, gap analyses, and performance reviews to guarantee articles are accurate, up-to-date, and highly effective in enabling self-service.
  • Collaborate deeply across CX, Product, Technical, and Data teams to uncover user needs, identify friction points, and co-create actionable, data-informed content solutions.
  • Promote inclusivity, accessibility, and localization in content design, leveraging AI-powered translation and personalization as required.
  • Stay updated on trends in content design, knowledge management, and application of AI, piloting innovative approaches to keep the Help Center at the forefront of digital CX.
Qualifications Education
  • Bachelor’s Degree from an accredited college or university
Technical Skills
  • Expertise with content writing, content structuring, and SEO for both human and machine (AI) comprehension and discoverability (Bonus: Experience with customer experience (CX))
  • Strong written and verbal communication skills in English and Tagalog
  • Basic Project Management or Business Analysis understanding
  • Working knowledge of MS Office and Google Applications
  • Familiarity with Design Thinking and Agile is preferred
Soft Skills
  • Creative problem-solver who demonstrates strong stakeholder collaboration and a mindset of continuous improvement.
  • Customer service orientation, with strong organizational skills and ability to set priorities and manage time effectively with minimal supervision
Product, Process and System Knowledge
  • Ability to appreciate finance products and their value to GCash customers
  • Ability to understand business processes and identify pain points
  • Business logic to translate product/process information into digestible content
What We Offer
  • Opportunity for career growth and development in the #1 FinTech company in the country
  • Working with a dynamic and highly collaborative team who want to change the game
  • A company that values their people with highly competitive and flexible compensation and benefits package
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Product Management and Marketing

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