Site Reliability Engineer

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud‑based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics‑intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. We’re growing fast and invite you to join our amazing team. Keep Our Cloud Systems Resilient, Scalable, and Secure as a Site Reliability Engineer Location: Hybrid – PhilippinesDepartment: Engineering / InfrastructureWorking Hours: For the first 3 months of training, the hours of operation will be from 4:00 AM to 12:00 PM. After this period, the role will shift to standard business hours. Summary As a Site Reliability Engineer, you’ll help design and maintain robust cloud infrastructure to ensure our systems are always secure, scalable, and automated. You’ll work cross‑functionally with DevOps, Engineering, and Security teams, supporting CI/CD pipelines, troubleshooting issues, and contributing to documentation and system reliability best practices. Key Responsibilities Design, develop, and maintain resilient cloud infrastructure with a collaborative SRE team. Build and manage CI/CD pipelines using infrastructure‑as‑code tools. Deploy, configure, and monitor cloud services, servers, and network appliances. Proactively identify and elevate security or availability issues. Standardize and document processes to align with SRE best practices. Troubleshoot incidents and collaborate with cross‑functional teams. Participate in off‑hours support rotations as needed. Maintain clear and thorough documentation of configurations and procedures. What We’re Looking For We prioritize aptitude over experience. If you bring curiosity, responsibility, and a drive to improve, we want to hear from you. Must‑Haves 3+ years in SysOps, DevOps, or Site Reliability Engineering. Strong experience in Windows environments. Deep understanding of AWS (Azure/GCP a plus). Proficient in scripting (PowerShell, Bash, Python, etc.). Experience with Infrastructure‑as‑Code tools (Terraform, Ansible). Skilled with CI/CD tools (Azure DevOps, Jenkins, GitHub). Strong communication and problem‑solving skills. Nice‑to‑Haves Experience with Java Applications (e.g., Tomcat). Familiarity with SQL Server and monitoring/log aggregation tools (New Relic, Splunk, etc.). Exposure to Jasper Reports and cloud security best practices. Why Join Us Hybrid work flexibility (Philippines‑based) Inclusive, collaborative, and high‑performing culture Work on global systems at scale Support for learning and development Competitive health and wellness benefits Join Us Through COVID‑19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together. We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. #J-18808-Ljbffr