Experience Design

1 week ago

Metro Manila Philippines Buscojobs Full time

JOB SUMMARY - EXPERIENCE DESIGN MANAGER

Responsible for monitoring the delivery and quality of Experience Design engagements to ensure that objectives are met and in line with or exceeds the client expectations. A Manager is expected to conduct business development activities, build networks, and sustain client relationships, and help develop the team through coaching and training.

Key Responsibilities:

  • Conduct discovery sessions and/or workshops with clients to understand the customer or user journey, and processes through interviews and walkthroughs with the client counterparts
  • Use standards, best practices, business process tools and techniques to carry out business process analysis, re-engineering, process measurements and change management initiatives
  • Achieve project objectives and deliver outputs that satisfy or surpass the specific expectations set by the client
  • Develop and present bespoke proposals to clients based on their individual needs
  • Oversee the preparation and execution of contractual documents
  • Administer and monitor billing processes and collections to ensure financial accuracy

COMPETENCY REQUIREMENTS

Education:

Bachelor's Degree in Industrial Engineering, Accountancy, Business Management or Administration, Marketing or Economics

Relevant Experience:

More than five (5) years of work experience related to any of the following:

  • Business processes related to order-to-cash and purchase-to-pay
  • Consulting services
  • Sales Strategy
  • Marketing Strategy
  • UI/UX Design
  • Customer Experience Design (i.e., customer journey mapping, etc.)
  • Finance/accounting/sales/business development/operations
  • Sectoral experience (telco, banking, insurance, FMCG/retail)
  • Transformation and innovation
  • Design Thinking

Competencies:

  • Innovation (senior and above)
  • Business Process Management
  • Project Management
  • Design Thinking (senior and above)

Knowledge and Skills Requirements:

  • Demonstrates in-depth knowledge on customer-related processes and procedures
  • Able to build and develop trusting relationships with clients
  • Good project management skills
  • Strong communication skills
  • Able to work effectively and efficiently in a team
  • Able to understand and utilize diverse work styles
  • Able to meet tight deadlines and project timeline and is open to working beyond office hours
  • Willing to work in the client's office if required and is open for secondment in other EY offices
  • Knowledge of BPMN and process analysis
  • Knowledge of Agile framework, scrum methodology and tools (e.g., JIRA)
  • Knowledge on design thinking
  • Understands and can perform Data Analytics
  • Proficient in Excel and PowerPoint
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