Client Relations Associate

1 week ago

Las Piñas, Philippines CIBI Information Inc. Full time

Client Relations Associate - Client Based (Implant)

As a Client-Based Client Relations Associate, you will be responsible for effectively gathering and validating information on certain subjects, while ensuring that the data about the subject has gone through the proper processes and that all data acquired and reports generated are accurate, well-edited, well-presented, and submitted to the client at the agreed turnaround time and in accordance with client standards.

DUTIES AND RESPONSIBILITIES

  • Act as the main point of contact between the client and CIBI (Operations, Sales, and Customer Engagement)
  • Ensure that all completed information/documents needed must be endorsed to CIBI on time
  • Monitor all pending documents/information to pursue the ticket/verification process
  • Ensure the security of every gathered information/document following the Data Privacy Act of 2012
  • Ensure security of all assigned devices (CIBI and Client)
  • Must follow all client\'s company policies while at the client’s office. (Wearing ID/ Badge at all times, English-only Policy, etc.)
  • Satisfactory problem-solving skills to help resolve customer complaints and needs
  • Keep track of all processes that pertain to the client\'s requirements, metrics, and portfolio
  • Exceptional analytical skills for interpreting client data
  • Communicate with the client on a regular basis any discrepancies and/or lacking requirements in the endorsements sent by the client
  • Act as Ambassador of CIBI in client meetings and process alignment

JOB SPECIFICATIONS

Contract Duration

  • 3 months - October to December

Client Site

Educational Background

  • Preferably a graduate of any business or related course

Experience

  • Preferably with 1-2 years’ previous experience in the same work capacity/ role (e.g HR Onboarding Specialist, Client Onboarding Specialist, etc)
  • Can systematically monitor progress and developments in the endorsements
  • Willing to work on the graveyard shift if needed
  • Willing to be assigned (on the field) on each client site

Technical / Functional Skills

  • Operational Efficiency
  • CRM Systems Management
  • Data analysis and reporting
  • Client Database Management
  • Customer Support Software
  • Database Querying (SQL, NoSQL)
  • Project management
  • Information Security Awareness

Leadership and/or Skills

  • Communication
  • Problem Solving & Adaptability
  • Decision-Making & Initiative
  • Collaboration & Cross-Functional Coordination
  • Analytical Thinking
  • Customer Service / Empathy

Seniority level

  • Associate

Employment type

  • Contract

Job function

  • Customer Service
  • Industries
  • Information Services

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