Learning And Development Specialist

2 weeks ago

Caloocan, Philippines Global Healthcare Resource Full time

General Functions Training Delivery

  • Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).
  • Conduct refresher trainings and upskilling sessions for existing employees.
  • Use a variety of training methods (classroom, virtual, role-plays, simulations).
Curriculum Development & Maintenance
  • Develop training materials, modules, and assessments aligned with client/organizational requirements.
  • Update content regularly to reflect changes in processes, policies, or client expectations.
Assessment & Evaluation
  • Administer assessments (written, oral, practical) to measure learning outcomes.
  • Track and report training performance, class progress, and attrition.
  • Provide feedback and coaching to trainees who need additional support.
Onboarding Support
  • Help new hires transition smoothly into production.
  • Work closely with operations, recruitment, and HR to ensure readiness for the floor.
Coaching & Mentoring
  • Provide one-on-one or small group coaching for employees who need performance improvement.
  • Partner with Team Leaders/Operations Managers to identify skill gaps.
Reporting & Documentation
  • Prepare and submit training reports, attendance, and evaluation results.
  • Maintain accurate training records for compliance and auditing.
Collaboration
  • Coordinate with Quality, Operations, and HR teams to ensure training effectiveness.
  • Participate in calibration sessions to align on processes and standards.
Continuous Improvement
  • Collect feedback from trainees and stakeholders to improve training effectiveness.
  • Stay updated with BPO industry trends, communication techniques, and learning technologies.
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