Network Support Specialist
2 months ago
· Design, specify and develop project scopes for local and wide area network and equipment upgrades.
· Diagnose and troubleshoot network problems over the telephone to determine the source of the problem.
· Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings.
· Support implementation of project as needed.
· Assist other departments with technical assistance and information as needed.
· Provide remote support for end-users.
· Provide onsite support for end-users.
· Support switches, Wireless AP’s, Firewalls, and Voip infrastructure.
· Prioritize requests for technical assistance.
· Provide technical support for projects, including scoping, engineering, and management.
· Document processes and procedures as required to assist customers, and to assist team members, includes knowledgebase articles, asset management, SOPs.
· Participate in On Call rotation for network related support. The On Call rotation period is 7 days. The frequency of rotation is based on staff numbers.
· Other duties as the supervisor deems necessary.
· Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PHYSICAL AND MENTAL REQUIREMENTS
· Must be able to think independently and as a team to solve computer and computer related problems.
· Must be able to self-manage and provide leadership to Jr. technicians.
· Must be accountable to department and individual metrics.
REQUIREMENTS
· Four (4) years of hands-on working experience supporting hardware, and software relating to switches, routers, AP’s, firewalls and VoIP phones.
· Experience working with third party vendors, contractors, and providers to assist customers with service outages.
· Experience working in a team-oriented, collaborative environment.
· Hands on network equipment support.
· CompTIA Core Certifications such as A+, Network+, or comparable work experience or equivalent other industry certifications
· Comfortable interacting with clients remotely and in person onsite
EDUCATION AND EXPERIENCE REQUIREMENTS
· Technical degree from an accredited college or university with course work in computer science a plus.
· Minimum four years experience offering network support in medium to large office environment.
· CCNA, or/and CCNP, or/and Network + or equivalent experience.
· Experience supporting MSP clients a plus.
KEY COMPETENCIES
· Must be able to work both independently and in a team environment.
· Duties require professional verbal and written communication skills.
· Strong interpersonal skills, excellent analytical skills and strong technical skills using a computer.
· Maintain positive attitude when working with clients and Dynamic Quest team members.
A PLUS TO HAVE
· Any industry specific or brand specific certifications or training.
· Firewall programing and troubleshooting experience.
· VoIP phone system support.
-
Network Support Specialist
2 months ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeJOB DUTIES · Design, specify and develop project scopes for local and wide area network and equipment upgrades. · Diagnose and troubleshoot network problems over the telephone to determine the source of the problem. · Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings. ·...
-
Network Support Specialist
4 weeks ago
Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full timeJOB DUTIES · Design, specify and develop project scopes for local and wide area network and equipment upgrades. · Diagnose and troubleshoot network problems over the telephone to determine the source of the problem. · Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings. ·...
-
Network Administration Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Payreto Full timePosition OverviewThe primary responsibility of the Network Administration Specialist is to maintain, troubleshoot, and optimize computer networks within the company. They install and configure network hardware and software, monitor network performance, and ensure network security. The Network Administrator Specialist must have extensive knowledge of network...
-
IT Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines XtendOps Full timeThe IT Specialist is in-charge in taking care of all our IT needs. You will be responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues. Qualifications At least 2 years of relevant experience from ICT, BPO/Call Center, or Shared Services environmentAmenable to working...
-
IT Network
2 weeks ago
Mandaluyong City, National Capital Region, Philippines TV5 Network, Inc. Full timeBachelor's Degree in Information Technology, Computer Science, Computer Engineering or Electronics and Communications EngineeringAt least five (5) years of full-time work experience in providing IP Network Services withing an enterprise Telecommuncations InfrastructureCCNA Certified is a mustAvaya Certified and CCNP Certified is advantageGood interpersonal...
-
IT Support Specialist
4 weeks ago
Pasig City, Philippines Anytime Cleaners Corp. Full timeIT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...
-
IT Support Specialist
4 weeks ago
Pasig City, Philippines Anytime Cleaners Corp. Full timeIT Support Specialist Job Description: We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment...
-
Network Operations Engineer
2 months ago
Quezon City, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations Engineer Shift Schedule: AU Shift (7am-4pm) Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week) Location: SM Cyber West Quezon City Salary: 100k gross basic pay Fixed Term (1 year...
-
Network Operations Engineer
2 months ago
Quezon City, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations EngineerShift Schedule: AU Shift (7am-4pm)Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week)Location: SM Cyber West Quezon CitySalary: 100k gross basic payFixed Term (1 year contract)QUALIFICATIONS:...
-
Network Operations Engineer
4 weeks ago
Quezon City, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations Engineer Shift Schedule: AU Shift (7am-4pm) Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week) Location: SM Cyber West Quezon City Salary: 100k gross basic pay Fixed Term (1 year...
-
Network Operations Engineer
4 weeks ago
Quezon City, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations EngineerShift Schedule: AU Shift (7am-4pm)Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week)Location: SM Cyber West Quezon CitySalary: 100k gross basic payFixed Term (1 year contract)QUALIFICATIONS:...
-
IT Support Specialist
1 month ago
Pasig City, Philippines KDCI Full timeJob descriptionAs an IT Support Specialist, you will provide crucial technical support and assistance, ensuring our production team operates efficiently without technical interruptions. Your role will be instrumental in troubleshooting and resolving issues related to software, hardware, and networks, ensuring smooth and reliable operation of all our...
-
Network Operations Engineer
2 months ago
Quezon City, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations Engineer Shift Schedule: AU Shift (7am-4pm) Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week) Location: SM Cyber West Quezon City Salary: 100k gross basic pay Fixed Term (1 year...
-
Network Operations Engineer
4 weeks ago
Quezon City, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations Engineer Shift Schedule: AU Shift (7am-4pm) Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week) Location: SM Cyber West Quezon City Salary: 100k gross basic pay Fixed Term (1 year...
-
Network Operations Engineer
2 weeks ago
Quezon City, National Capital Region, Philippines JK Network Services Full timeCompany Profile: A trusted company that provides modern solutions to the biggest challenges in a various industry Position: Network Operations EngineerShift Schedule: AU Shift (7am-4pm)Work Arrangement: Hybrid Set up (2 days onsite, 3 days WFH/week)Location: SM Cyber West Quezon CitySalary: 100k gross basic payFixed Term (1 year...
-
Network Engineer L3
2 weeks ago
Paranaque City, Calabarzon, Philippines OutChain Solutions Full timeAs Network Engineer, you will be a strong technical specialist, knowing the ins and outs of networking, with 4 global Datacentres supporting 1200 Branch sites, you will spend most of your time providing the operational support to the Datacenter Network, but also solving the 3rd line network issues affecting our offices and warehouses in cooperation with our...
-
Recruitment Specialist
4 weeks ago
San Juan City, Philippines Focus Support Associates Full timeJob Summary: We are seeking a dedicated and experienced Recruitment Specialist to join our team. The Recruitment Specialist will be responsible for managing the end-to-end recruitment process, from sourcing and attracting candidates to assessing and onboarding successful hires. The ideal candidate will have a proven track record in full-cycle recruiting,...
-
Network Manager
2 weeks ago
Cebu City, Central Visayas, Philippines OfficePartners, 360 Inc. Full timeResponsibilities:Plan, design, and implement network infrastructure, including LAN, WAN, Wi-Fi, and cloud networks.Ensure network design meets current and future business requirements.Monitor network performance and troubleshoot issues to ensure optimal performance.Conduct regular network maintenance, updates, and patches.Manage network-related service...
-
Recruitment Specialist
4 weeks ago
San Juan City, Philippines Focus Support Associates Full timeJob Summary: We are seeking a dedicated and experienced Recruitment Specialist to join our team. The Recruitment Specialist will be responsible for managing the end-to-end recruitment process, from sourcing and attracting candidates to assessing and onboarding successful hires. The ideal candidate will have a proven track record in full-cycle recruiting,...
-
Dealer Network Development Specialist
2 months ago
Makati City, National Capital Region, Philippines Monroe Consulting Group Full timeDealer Network Development Specialist (Makati)Executive recruitment firm Monroe Consulting Group Philippines is recruiting on behalf an international company specialized in automotive industry. The company is based in Makati and the role is to be assigned on a hybrid set-up.Overview: As Dealer Network Development Specialist in charge of construction...