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Platform Solutions Lead
4 weeks ago
Infinit-O Pasay, National Capital Region, Philippines Infinit-O Pasay, National Capital Region, Philippines About Infinit-O: As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. Key Responsibilities Review, process, and analyze alternative investment trades, including subscriptions, redemptions, and transfers Aggregate, compile, and normalize large sets of hedge fund and private equity investor data Preparation of daily, monthly, and quarterly upload files for Client Reporting database Ensure data integrity for all standardized and customizable reporting Research and obtain further information for incomplete documents Liaise and develop relationships with custodians, third party administrators, and other vendors Resolve and implement scalable solutions for various external parties, including custodians, third party administrators, and other vendors Resolve data reporting system issues and exercise judgment to elevate issues to senior team members as needed Assist in the development of efficient processes and procedures working with the technology team to automate workflow as well as gain in-depth understanding of technology and operational workflow across multiple product lines Develop, implement, and maintain operating procedures Ensure timely deliverables of all reports Help define and drive scalable solutions across all business lines, including alternative investments and capital markets Additional responsibilities to be determined based on capacity, skill, and interest Perform all functions above and the following leadership functions shown below Establish and execute processes and procedures Establish and manage the achievement of Key Performance Indicators (KPIs) Monitor and evaluate all processes and implement improvement to ensure Customer clients receive appropriate and high-quality services as committed Perform daily and monthly auditing of work processes Monitor and assist team members in the daily operation aspects of the project including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets Coach, guide and train team members by providing creative ideas and ways on how to carry out the respective tasks towards providing excellent service Provide assistance to team members in accordance with established practices and procedures Provide reports as agreed with Customer Assist in hiring, selection and training of new team members Requirements Job Requirements and Credentials: Essential (Must Have) College degree in economics, finance or a related discipline preferred 5+ years of financial service industry experience 3+ years supervisory experience Advanced skills in Microsoft Suite, specifically Excel VLOOKUP, Pivot Tables, VBA, and Macros Strong organizational, multitasking, and time management skills Highly organized self-starter with experience coordinating multiple competing priorities in a fast-paced environment Excellent English oral and written communication skills Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Referrals increase your chances of interviewing at Infinit-O by 2x #J-18808-Ljbffr
