Operations Manager

18 hours ago


Leyte, Philippines Virtual Staffing Solutions OPC Full time

We are looking for an Operations Manager for our Merida, Leyte site who will be responsible for the day-to‑day management and strategic direction of a call center or back‑office operation. This role involves overseeing the performance, people, and processes to ensure smooth and efficient operations. Key Responsibilities Ensure all operations are carried out in an appropriate and cost‑effective manner Improve operational management systems, processes, and best practices Help ensure the organization’s processes remain legally compliant Formulate strategic and operational objectives Perform quality control and monitor production KPIs Recruit, train, and supervise staff Identify opportunities to enhance the quality of customer service Skills, Knowledge & Expertise Proven experience in managing call center or back‑office operations Strong knowledge of operational management and process improvement Understanding of legal compliance related to operations Ability to develop and implement strategic plans Excellent leadership and team management skills Strong communication and problem‑solving abilities #J-18808-Ljbffr


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