Analyst, Customer Service

4 weeks ago

Tanauan, Philippines Collins Aerospace Full time

Date Posted:

Country: Philippines

Location: Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines

Position Role Type: Unspecified

Responsibilities
  • Manage and act as primary point of contact for all intercompany orders to Galley Inserts
  • Enter and/or update sales order in SAP as needed
  • Ensure that order details are correct including part numbers, quantity and pricing
  • Collaborate with Planning and ImpEx team on requirements and ship dates
  • Update order’s ship date in BSP on timely manner
  • Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns
  • Provide daily and monthly reports to support on time delivery
  • Keep records of customer interactions and process customer accounts
  • Meet personal/customer service team targets (KPI)
  • Ensure compliance with company policies and internal process
  • Perform other duties as required by departmental procedures
Qualifications
  • Bachelor’s degree in Business Administration, Business Management, or a related field
  • 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
  • Customer oriented and committed to provide excellent customer service
  • Strong attention to detail and organizational skills
  • Strong numerical, written, and verbal communication and reasoning skills
  • Ability to work effectively with cross functional team
  • Ability to multi-task, prioritize, and manage time effectively
  • Have high regard to professional etiquette towards customers and organization
  • Experience resolving customer complaints
  • MS Excel and PowerPoint proficient
  • Experience using SAP ERP system is a plus but not required

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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