Technical Support Engineer

4 days ago

Quezon City, Philippines Mustard Seed Systems Corporation Full time
Mustard Seed Systems Corporation provides innovative solutions for companies since 1999. The growing company offers a wide range of products and services and one of those is Building Technology Solutions. This includes Auxiliary and Security products such as CCTVs, Fire Detection Alarm Systems, Public Address & Voice Alarm, Door Access, PABX, Power Generators, and the like.
As we continue to grow, the company is booming and keeping up with the current technologies and ingenious products and services that our existing clients trust over the years.
Join us, step up your game and be part of our competitive team

POSITION: TECHNICAL SUPPORT ENGINEER

ROLES AND RESPONSIBILITIES:
• Should establish a relationship with the client and address the concerns of the clients in a way that is professional and positive.
• Must be accommodating, well-spoken and ensure proper attention in every customer inquiry.
• Perform installation and configuration of hardware/software products.
• Perform troubleshooting and repair of hardware products.
• Prepare daily and weekly reports on repairs.
• Provide technical support to customers.
• Provide timely response for any service issues and requests.
• Must have background in doing preventive maintenance of Fire Detection and Alarm System and other Auxiliary and Security products.

QUALIFICATIONS:
• Applicants must be a graduate of Bachelor of Science in Electronics and Communications Engineering or Electrical Engineering, Information Technology and any related field.
• Licensed ECE /EE is a PLUS.
• With at least 1 year of working experience as Service Engineer, Technical Engineer or any related field.
• Must be familiar with Building Technology System, CCTVs, door access, Public Address and Voice Alarm (PAVA), and Fire Detection and Alarm Systems (FDAS)
• Innovative, results-oriented, flexible, proactive, systematic, and organized
• Agile, able to multi-task, and has great attention to details
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Can do fieldwork
• Willing to work onsite.

GROW YOUR CAREER WITH US and ENJOY THE FOLLOWING BENEFITS:
• 10 Sick leave *pro-rated upon regularization
• 10 Vacation leave *pro-rated upon the first year of the employee
• FREE HMO *upon regularization
• Communication allowance
• Transportation allowance
• Meal Allowance
• All government-mandated benefits

COMPANY ADDRESS: 47 Mustard Seed Corporate Centre, Kamias Road, Barangay Pinyahan, Quezon City

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