Assistant Manager

3 weeks ago

Muntinlupa, Philippines Teknowiz Full time
Assistant Manager - Operations (Insurance)

Teknowiz Muntinlupa City, National Capital Region, Philippines

Assistant Manager - Operations (Insurance)

Teknowiz Muntinlupa City, National Capital Region, Philippines

3 weeks ago Be among the first 25 applicants

Urgently hiring for one of our direct clients in the Philippines.
Job Title: Assistant Manager - Operations
Location: Alabang
Work Mode: Onsite, Shifting
Job Responsibilities

  • Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services
  • Responsible for knowing the intricacies and compliance standards of all key benefit management progrms
  • Works collaboratively with the compliance department to investigate complaints and correct errors.
  • Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
  • Continuously coach the team to ensure the individual and team performance goals are achieved
  • Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
  • Tracks and monitors team performance; provides feedback
  • Coducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.
  • Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.
Required
  • Preferably College Graduate
  • Amenable to work Onsite in Alabang
  • At least 5-8 years’ experience in Operations in a BPO setting
  • Must have at least 2-3 years’ experience as an Operations Supervisor or Manager
  • Must have experience handling an Insurance Program as Supervisor or Manager
  • Excellent verbal and written communication skills.
  • Strong presentation skills.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries IT Services and IT Consulting

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