BPO Associate Director

4 days ago

Quezon City, Philippines NTT Communications Full time

Responsibilities Manages a staff of professional-level team members or manages a team through lower-level supervisors. Works within general policies and management guidance, independently determining approach to managing daily operations. Provides guidance and technical advice, becoming actively involved as necessary. Provides leadership of assigned departments through subordinate leaders. Analyzes budget variances and participates in the development of action plans. Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients. Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations. • Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage Qualifications Ability to develop comprehensive and complex operational and strategic plans. 3-5 years’ experience in the financial industry 3-5 years’ experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. #J-18808-Ljbffr

  • Associate Director, Training

    1 day ago

    Quezon City, National Capital Region, Philippines De Castro Consulting PH Full time ₱3,000,000 - ₱4,000,000 per year

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    4 weeks ago

    Davao City, Philippines MCI Full time

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  • Associate Director, Training

    1 day ago

    Quezon City, National Capital Region, Philippines 77a2be2a-f9e9-4477-88f2-86ba67479fdd Full time ₱2,000,000 - ₱2,500,000 per year

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    4 weeks ago

    Davao City, Philippines MCI Full time

    LOCATION Angeles City, PHJOB TYPE Full-TimePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a BPO...

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    7 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱2,000,000 - ₱2,500,000 per year

    Work Set Up: Hybrid (Must be willing to go onsite at least once-a-month at the Sanctum, SM North EDSA, QC)The Associate Director of Service Delivery (for Key Account Operation) is a vital part of the management team supporting a SaaS-based CX organization.  This role focuses on leading the strategic planning and execution, directly supporting the Sr....

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    5 days ago

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    7 days ago

    Angeles City, Central Luzon, Philippines OneMCI Full time ₱1,200,000 - ₱2,400,000 per year

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    Quezon City, Philippines The Church of Jesus Christ of Latter-day Saints Full time

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