Real Time Analyst
2 weeks ago
Job Description: Ensure that client’s Customer Experience teams meet all of our SLAs in responding to our customers in a promptly manner. Job Duties - Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) - Manage the daily/intraday performance reports and update status to Leadership - Manage daily and intraday schedule adherence - Analyze past call volume, interval arrival patterns and staffing patterns - Re-allocate inbound volume and staffing assignment (if needed) - Encode exceptions on the WFM tools - The point of contact for any additional in-center pullout requests internally and from different vendors - Communicating any real-impacts (outages, influxes in volume, vendor issues) Skills: Passionate about delivering an excellent Customer Experience - Minimum of 1 year of relevant experience in Workforce Management / Operations - Expertise in real-time management, reporting and has background in scheduling and capacity planning - Proficient in the use of workforce management tools Able to work with large amounts of data to identify trends and patterns. - Specialist in spreadsheet tools like Excel and Google Sheet. - Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. - Excellent written and verbal communication skills required - Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performance. Nice to haves: - Experience using BI tool such as Looker and Salesforce - SQL experience a plus - Experience meeting with and presenting information to senior leadership."
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Real Time Analyst
2 weeks ago
Taguig, Philippines Refinitiv Full time# **Our Privacy Statement & Cookie Policy**Real Time Analyst page is loaded## Real Time Analystremote type: Hybridlocations: PHL-Taguig-20 Upper McKinley Bldgtime type: Full timeposted on: Posted Todayjob requisition id: JREQ The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is...
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Real Time Analyst
2 weeks ago
Taguig, Philippines Thomson Reuters Full timeThe Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. This position will work closely...
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Real Time Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Thomson Reuters Full time ₱1,200,000 - ₱2,400,000 per yearThe Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff. This position will work...
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Real Time Analyst
1 week ago
Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per yearJob DescriptionTheReal-Time Analyst (RTA)is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And ResponsibilitiesReal-time monitoring of all queues,...
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Real Time Analyst
2 weeks ago
Quezon City, Philippines GlowTouch Technologies Full timeOverview UnifyCX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Graveyard What Will You Do? As the Real Time Analyst, you are responsible for monitoring live call center operations to ensure optimal staffing,...
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Real Time Analyst
1 week ago
Quezon City, National Capital Region, Philippines Unify CX Full time ₱1,200,000 - ₱2,400,000 per yearUnify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team.Role: Real Time AnalystWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardWhat Will You Do?As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing,...
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Real Time Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per yearSutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youLeads in this role get to:Be the expert: Monitor queues in...
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Lead - Real Time Analyst
2 weeks ago
Taguig, Philippines Sutherland Full timeSutherland Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead - Real Time Analyst role at Sutherland Sutherland Taguig, National Capital Region, Philippines Join to apply for the Lead - Real Time Analyst role at Sutherland Company DescriptionWe are Company DescriptionWe are One Sutherland — a...
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Real Time Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per yearTheCSC Operations Real Time Analystis responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance.Position ResponsibilitiesMonitor real-time adherence across multiple sites, handle adherence issues, and log schedule...
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Real Time Analyst
2 weeks ago
Antipolo City, Calabarzon, Philippines Intelegencia Full time ₱180,000 - ₱360,000 per yearWe are looking for two (2) highly driven Real Time Analysts (RTA) to join our team. This role plays a vital part in ensuring service levels and workforce efficiency are met through real-time monitoring, reporting, and scheduling.As an RTA, you will work closely with Operations and Service Delivery to manage intra-day workforce activities, analyze KPIs,...
