Application Support Analyst

Join to apply for the Application Support Analyst (Fin / CRE) role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact across industries, countries, and careers. Responsibilities Oversee day‑to‑day operations for Finance and CRE application portfolios, ensuring system availability, data integrity, and performance. Act as Production Gatekeeper for all changes, releases, and deployments, enforcing production readiness, compliance, and rollback plans. Ensure smooth execution of Month‑End Close, batch schedules, reporting cycles, and reconciliations for critical financial systems. Lead incident and problem management for high‑impact system issues, driving rapid root cause analysis and resolution. Define and monitor SLA/CPI/KPI metrics, ensuring both internal teams and external vendors meet or exceed contractual service levels. Manage escalations across multiple service providers, working closely with internal stakeholders to restore service and prevent recurrence. Provide technical oversight across applications and infrastructure, including Oracle, SQL/PLSQL, Cognos, Mainframe, Java, Solaris, and Windows. Ensure compliance with IT governance, security, and audit standards, supporting internal and external audits with thorough documentation and reporting. Collaborate with Finance, Real Estate, Risk, and Compliance teams to capture business needs and deliver enhancements that drive efficiency and transparency. Support reporting and analytics improvements across EFIW Warehouse, ECS/ESS, and other business intelligence platforms. Continuously identify and implement process optimizations, automation opportunities, and service improvements. Ensure operational readiness and support for system upgrades, migrations, and enhancements. Utilize ITSM platforms (e.g., ServiceNow) for change control, incident tracking, problem management, and reporting. Contribute to the strategic planning and roadmap development for Finance and CRE applications. Qualifications & Expertise Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field (Master’s preferred). 10+ years of experience in IT Service Delivery, Application Support, or Production Operations, with a focus on Finance and Real Estate systems. In-depth knowledge of Oracle EBS GL, Treasury Applications, Vertex, XPRO – Oracle Cube, Mainframe Finance platforms, Month‑End Close cycles, EFIW Data Warehouse, ECS/ESS Reporting, and Cognos. Strong background in incident and change management, including root cause analysis and preventative action planning. Experience managing multi‑vendor, global support models and leading cross‑functional technical teams. Familiarity with ITIL frameworks; ITIL certification is a plus. Hands‑on experience with ITSM tools like ServiceNow for managing tickets, change requests, and service reporting. Excellent communication, leadership, and stakeholder engagement skills, with a track record of delivering results in high‑pressure, audit‑driven environments. Preferred Skills Knowledge of financial reporting and compliance requirements (SOX, internal controls, audit processes). Understanding of integration between financial systems and real estate platforms. Exposure to automation tools and monitoring solutions for proactive operations management. How to Apply Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now #J-18808-Ljbffr