Technical Support Engineer
4 days ago
Technical Support Engineer (Tier 1 Support) Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is looking for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support. Responsibilities Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone) Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systems Document and track customer interactions in the ticketing system, ensuring accurate and timely updates Escalate complex issues to Tier 2 support or relevant technical teams as needed Provide excellent customer service by ensuring a positive customer experience and effective communication throughout the support process Participate in training sessions to enhance technical knowledge and customer service skills Stay up to date with product updates and changes to assist customers effectively Requirements Minimum 2+ years in a customer-facing technical role Bachelor's in Computer Science or Engineering (or equivalent) Analytical approach to problem-solving and critical thinking Bias for action and inherent curiosity Growth mindset / continuous learning orientation Passionate about AI, agentic AI, LLMs, and automation Excellent oral and written communication Experience working in a fast-paced environment Technical Skills Strong understanding of APIs (REST, GraphQL, gRPC) Solid understanding of cloud foundations (AWS / Azure / GCP) Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering) Strong familiarity with authentication (SAML, OAuth, etc.) Experience with databases and data integration principles Knowledge / proficiency in JavaScript and CSS Experience troubleshooting technical issues (Postman, HAR files etc.) #J-18808-Ljbffr
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Technical Support Engineer
1 day ago
Philippines Intetics Full time ₱900,000 - ₱1,200,000 per yearIntetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer...
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Technical Sales Engineer
6 days ago
, Laguna, Philippines Energy Integrated Systems and Support Services Full timeEnergy Integrated Systems and Support Services Urgent ₱30-45K (Monthly) On-site - Laguna 1-3 Yrs Exp Bachelor Full-time Share Job Description Government Mandated Benefits Insurance Health & Wellness HMO Identify and target potential clients needing technical solutions Build and maintain strong relationships with new and existing clients Present and...
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Sales Technical Support
3 weeks ago
, Davao del Sur, Philippines JOEL TECH TECHNICAL SERVICES Full timeResponsibilities Equipment Setup and Maintenance: Responsible for setting up, testing, and maintaining technical equipment (e.g., sound systems, projectors, lighting) to ensure smooth operation during events or productions. Troubleshooting and Technical Support: Provide on-site technical support, resolving any issues with equipment or systems promptly to...
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Technical Support Engineer
1 week ago
, Zambales, Philippines Prime@Technology Specialists, Inc. Full timeTSG Technical Support Engineer I Fresh graduates are encouraged to apply. Responsibilities Escalates and endorses complex IT incidents and other unresolved technical problems to a higher tier support; Serves as a main contact person in Desktop PC support, peripherals installation (printers, scanners, and CCTVs), email and internet configuration, software...
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Senior Technical Support Engineer
4 weeks ago
, , Philippines Cadmus Full timeSenior Technical Support Engineer At Cadmus, we believe every student should have equal opportunity to achieve academic excellence. Cadmus is a global EdTech company dedicated to breaking down learning barriers by providing high‑quality learning and assessment solutions to higher education. We are looking for a Senior Technical Support Engineer to support...
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Technical Support Engineer
3 weeks ago
, , Philippines Toku Pte Ltd Full timeToku’s mission is to help companies engage with their customers efficiently. We have helped companies move all the voice communications to the cloud and recently embarked on creating products that help companies keep engaging with their customers no matter where their employees are working from. Toku is currently getting into a scale-up mode. We want to...
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Technical Support Engineer,
2 days ago
Manila, , Philippines Cofense Full time ₱1,200,000 - ₱2,400,000 per yearReporting to the Manager of Global Technical Support, the Technical Support Engineer is responsible for assisting customers with support requests from customers and will interact with Cofense customers assisting with questions related the use of Cofense products and engaging Cofense's Senior Support Engineer's as needed.Essential...
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Full Stack Engineer
4 weeks ago
, , Philippines Ranger Technical Resources Full timeDirect message the job poster from Ranger Technical Resources. Our partner, a leading e‑commerce provider of customized marketing and branding solutions is seeking a Senior Full Stack Engineer with deep expertise in TypeScript and Node.js to drive the next generation of its digital platforms. In this role, you’ll design and implement scalable,...
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Technical Support Engineer APAC
2 weeks ago
Philippines onebeat Full time ₱300,000 - ₱600,000 per yearWe are looking for a dedicated Support Engineer to ensure our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via desktop support solutions, and escalating serious issues to the software development...
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Technical Support Engineer
1 day ago
Philippines assima Full time ₱1,500,000 - ₱3,000,000 per yearAssima is a global leader in digital adoption, training, and performance support solutions tailored for the world's largest enterprises. With our patented technology, we empower 15 of the top 20 banks, leading hospital networks, and major international organizations to streamline software adoption and improve user productivity. We are currently building the...