Service Desk Analyst

4 weeks ago

Meycauayan, Philippines Nestlé Full time

Position Snapshot

Location: Rockwell, Makati, PH / Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time

A day in a life...

As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and ensuring timely resolution of service requests. Your expertise will contribute to maintaining high levels of user satisfaction and operational efficiency.

  • User Support: Provide first-level support via phone, chat, email, and other communication channels. Log and route incidents and service requests effectively.

  • Incident Management: Troubleshoot and resolve issues related to software and hardware, including Office 365, Windows, and remote access solutions.

  • Customer Communication: Keep users informed about the status of their incidents and service requests, ensuring clear and timely communication.

  • Knowledge Management: Contribute to the development and maintenance of knowledge base articles and self-service resources.

  • Collaboration: Work closely with other IT teams to escalate and resolve high-priority incidents and ensure seamless service delivery.

  • Performance Monitoring: Track and report on key performance indicators (KPIs) related to service desk operations and user satisfaction.

  • Continuous Improvement: Identify opportunities for process improvements and contribute to initiatives aimed at enhancing service delivery.

Requirements

  • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

  • Experience: Minimum of 2-3 years of experience in IT support or service desk roles.

  • Technical Skills: Proficiency in Microsoft Office Suite, Windows operating systems, and familiarity with IT service management tools (e.g., ServiceNow).

  • Communication Skills: Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical users.

  • Problem-Solving: Strong analytical and problem-solving skills, with a customer-oriented mindset.

  • Flexibility: Willingness to work on shifting schedules, including evenings and weekends as needed.

#J-18808-Ljbffr

  • Service Desk Analyst

    2 weeks ago

    Meycauayan, Central Luzon, Philippines Nestlé USA Full time ₱900,000 - ₱1,200,000 per year

    Position SnapshotLocation: Rockwell, Makati, PH / Meycauayan, Bulacan, PHCompany: Nestlé Business Services AOA, Inc.Full-timeA day in a life...As a Service Desk Analyst, you will serve as the primary point of contact for IT support, providing assistance and guidance to end-users. You will be responsible for troubleshooting issues, managing incidents, and...

  • Recruitment Services Analyst

    23 hours ago

    Meycauayan, Philippines Nestlé Full time

    Recruitment Services Analyst Apply for the Recruitment Services Analyst role at Nestlé . Position Snapshot Location: Meycauayan, Bulacan, PH Company: Nestlé Integrated Business Services Manila Employment type: Full-time Education: Bachelor’s Degree Position Summary Joining Nestlé means you are joining the largest food and beverage company in the world....

  • Recruitment Services Analyst Recruitment Services Analyst

    5 days ago

    Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱900,000 - ₱1,200,000 per year

    POSITION SNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé Integrated Business Services Manila Full-timeBachelor's Degree POSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of...

  • Recruitment Services Analyst

    5 days ago

    Meycauayan, Central Luzon, Philippines Nestlé USA Full time ₱30,000 - ₱120,000 per year

    POSITION SNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé Integrated Business Services ManilaFull-timeBachelor's DegreePOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and...

  • Transactional Support Services Buying Compliance Analyst

    4 weeks ago

    Meycauayan, Philippines Nestlé Full time

    Overview Transactional Support Services Buying Compliance Analyst Create purchase requisitions on behalf of the market and follow up the order through its lifecycle, ensuring buying compliance, GR posting, issue resolution from the market side and suppliers to ensure proper order completion and payment, including governance with Business Units/Factories....

  • Transactional Support Services Buying Compliance Analyst

    4 weeks ago

    Meycauayan, Philippines Nestlé SA Full time

    Transactional Support Services Buying Compliance Analyst POSITION SUMMARY Create purchase requisitions on behalf of the market and further follow up of the order through all its lifecycle, ensures buying compliance, GR posting, issue resolution from the market side and suppliers to ensure the proper order completion and payment, including governance with...

  • Quality Analyst| Bulacan

    2 weeks ago

    Meycauayan, Philippines TaskUs Full time

    .Quality Analyst| Bulacan page is loaded## Quality Analyst| Bulacanlocations: Meycauayan, Bulacan, Philippinesposted on: Posted Todaytime left to apply: End Date: December 30, 2025 (30+ days left to apply)job requisition id: R\_2510\_13623****About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience...

  • Real Time Analyst

    2 days ago

    Meycauayan, Central Luzon, Philippines TaskUs Full time ₱250,000 - ₱500,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Accounting Operations Analyst

    4 weeks ago

    Meycauayan, Philippines Nestlé SA Full time

    Accounting Operations Analyst (Night Shift) Accounting Operations Analyst (Night Shift) Accounting Operations Analyst (Night Shift) POSITION SUMMARY Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of...

  • Real Time Analyst

    4 days ago

    Meycauayan, Central Luzon, Philippines TaskUs Full time $40,000 - $60,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...