R&D Technical Services Manager

1 week ago

Pasig, Philippines Jollibee Group of Companies Full time

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Jollibee Group’s R&D Technical Services Manager is responsible for the following:

Market Research & Product Insights

  • Lead competitive benchmarking and sensory evaluations of best-selling products
  • Coordinate consumer research initiatives with R&D and Marketing
  • Analyze consumer trends and equity studies to generate actionable insights
  • Recommend new ideas and initiatives based on market data

Food Safety & Regulatory Compliance

  • Lead food safety programs including allergen management and RHACCP development
  • Maintain allergen matrices and food safety documentation across platforms
  • Coordinate with internal teams and external bodies to ensure regulatory compliance
  • Represent R&D in cross-functional food safety meetings and initiatives

Kitchen & Inventory Management

  • Oversee R&D kitchen operations, cleanliness, and equipment maintenance
  • Manage food and non-food inventory, ensuring availability for testing and evaluation
  • Develop inventory tracking programs and ensure accurate documentation
  • Supervise lab aides and coordinate with third-party agencies for performance management

Quality Assurance & Post-Launch Monitoring

  • Conduct inspections of raw materials and finished products
  • Develop HACCP plans and troubleshoot product quality issues
  • Design post-launch monitoring activities and recommend solutions for standard execution

Quality Management System

  • Promote and improve documented quality systems and procedures
  • Safeguard confidential documents and manage access rights
  • Conduct database assessments and ensure kitchen systems are in place
  • Monitor inventory performance and ensure policy adherence

Laboratory Services

  • Align with PH Region R&D on lab methods and sensory evaluation standards
  • Organize product cut-out analyses and guide urgent sensory projects
  • Ensure optimal lab equipment performance through regular calibration
  • Handle confidential R&D documents and maintain document databases
  • Lead document audits and ensure compliance with internal and external standards
  • Upload and manage BOMs and item codes in SAP and Syniti Knowledge Platform (SKP)
  • Collaborate with Finance on cost roll-ups and represent R&D in system-related concerns

Team & Organizational Leadership

  • Manage workload distribution and recommend developmental programs
  • Coordinate closely with team members and third-party agencies
  • Support business and quality objectives through effective team leadership

JOB QUALIFICATIONS

  • Must have Bachelor’s Degree in Food Technology or related fields.
  • Must have at least 5 years of experience in food service or manufacturing, with 3+ years in a supervisory role.
  • Strong knowledge of food science, sensory evaluation, and food analysis
  • Experience in product development and technical services
  • Excellent leadership, planning, and organizational skills
  • Willing to be assigned in Ortigas, Pasig City (hybrid working set-up)
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