
Team Leader
4 weeks ago
WNS Pasig, National Capital Region, Philippines
OverviewTeam Leader for the Pioneer Corporate Travel account onsite at Bridgetowne, responsible for leading a team of travel professionals and ensuring KPI/SLA delivery.
Responsibilities- Experience in Corporate Travel Account is required.
- Must have expertise in using CRYPTIC/NATIVE GDS.
- Amenable to work 100% onsite at Bridgetowne site.
- Experience in team management; act as ticketing SME to assist the team or intervene as needed.
- Handle a team of L2 – Complex itinerary trained resources.
- Responsible to achieve the KPI/SLA of the process for the team.
- Ability to deliver through people.
- Experience and ability to supervise team and conduct administrative functions.
- Managing a team in the past for minimum 2 to 3 years in Corporate Travel and one additional GDS experience.
- Able to speak and write fluent English.
- Confident to lead conference calls.
- Able to produce dashboards and reports in Excel and in presentation formats.
- Good analytical and conflict management skills.
- Experience in Corporate Travel Account is required.
- Expertise in using CRYPTIC/NATIVE GDS.
- Onsite availability at Bridgetowne site (100% onsite).
- Experience in team management; ability to supervise and intervene as needed.
- Past experience managing a team of L2 – Complex itinerary trained resources.
- Able to communicate in fluent English (spoken and written).
- Strong leadership and conference call facilitation skills.
- Proficiency in Excel; ability to create dashboards and present data.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Outsourcing and Offshoring Consulting
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