Spanish Insurance Call Center Team Leader
3 weeks ago
Spanish Insurance Call Center Team Leader - Taguig About the job Spanish Insurance Call Center Team Leader - Taguig TASQ is looking for a team leader for a Spanish insurance account in Taguig. Benefits HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus 24 Leaves Annually Summary / Description Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day‑to‑day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach, and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Key Qualifications Amenable to working in shifting schedules. Amenable to working ONSITE (BGC Taguig). Able to start ASAP General Knowledge & Skills Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate, and interact with people Excellent verbal and written communications in both English and Spanish. Strong decision‑making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Education and other requirements Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelor's degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH‑SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational shifts Job Responsibilities Effectively manage teams, including tasks such as resource planning, career planning, performance management, attrition management, etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the teams requirements Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects #J-18808-Ljbffr
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Spanish Call Center Team Leader
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Spanish Call Center Team Leader TASQ is hiring a team leader for our Spanish account. The pre-screening interview will take place over the phone, so please ensure your line is available. Key Qualifications Willingness to work in shifting schedules. Must be available for on-site work in BGC, Taguig. Ability to start immediately. Requirements A...
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Native Mexican Spanish
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeNative Mexican Spanish / Spanish Call Center Agent (Hybrid) | Taguig Job Openings Native Mexican Spanish / Spanish Call Center Agent (Hybrid) | Taguig About the job Native Mexican Spanish / Spanish Call Center Agent (Hybrid) | Taguig Work Setup: BGC, Taguig/ Temporary Hybrid Setup Qualifications: Must have at least 1-2 years BPO Experience (Philippines or...
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Call Center Agent
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Call Center Agent - Spanish - Taguig TASQ is hiring a Spanish Bilingual Customer Service Representative for a credit card account. The pre-screening interview will be conducted over the phone. Please ensure your line is available. Experience: Minimum 2 years of BPO voice experience. At least 6 months of Spanish Bilingual BPO experience....
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Native Mexican Spanish
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeNative Mexican Spanish / Spanish Call Center Agent Job Type: Full-time We are seeking a dedicated and detail-oriented native Mexican Spanish/Spanish customer care specialist to join our dynamic team on a full-time basis. This role requires exceptional communication skills to provide top-notch service to our Spanish-speaking clients. You will be a vital link...
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Spanish Team Leader
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearEducation andother Requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational...
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Spanish Team Leader
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Spanish Team Leader (Taguig) | Onsite Education andother Requirements: Minimum experience of 4 years with customer service in the BPO/BPMindustry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz \A minimum of 3 years in the role of a Team Leader MUST HAVEHANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING...
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Call Center Agent
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeCall Center Agent - Spanish Bilingual - Taguig TASQ is looking for Spanish‑speaking bilingual call center agents who are prepared to work on‑site in Taguig, starting May 12. The pre‑screening interview will be conducted over the phone, so please make sure your phone line is available. In this role, you will: Assist customers by empathetically...
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Spanish Account Team Lead
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job Spanish Account Team Lead - Taguig TASQ is hiring a team leader for our Spanish account. Benefits Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one. Quarterly performance bonuses. 24 leave days per year. Key Qualifications Willingness to work in shifting schedules. Must be available for on-site work...
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Spanish Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱30,000 - ₱60,000 per yearKey Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig).General Knowledge & Skills:Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical...
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Spanish Bilingual
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Taguig) Shift: Shifting Schedule Start Date: ASAP Eligibility: Filipino citizen or PH permanent visa holder Qualifications: Proficient in Spanish and English in listening, reading, writing, and speaking (B2-level or higher) Minimum 2 years in college With at least 6 to 8 years of BPO experience with...
