Customer Support Specialist | Pioneer Travel Account

4 days ago


Muntinlupa, Philippines IGT Solutions Full time

IGT Solutions Muntinlupa City, National Capital Region, Philippines IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa. What you’ll be doing Assisting customers with hotel booking inquiries, modifications, and cancellations Providing detailed information about hotel amenities, rates, and availability Resolving customer issues and complaints in a professional and timely manner Maintaining accurate records and documentation of all customer interactions Collaborating with the wider team to ensure seamless customer service delivery Adhering to company policies and procedures to deliver a consistent customer experience What we’re looking for Excellent communication and interpersonal skills, with the ability to empathize and connect with customers Strong problem‑solving and decision‑making abilities to handle a variety of customer inquiries Ability to work efficiently in a fast‑paced, high‑volume environment while maintaining a positive attitude At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO) What we offer At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including Generous paid time off and holiday allowance Opportunities for career development and advancement Seniority level Associate Employment type Full‑time Job function Customer Service Industries Business Consulting and Services #J-18808-Ljbffr



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