Network Operations Center Engineer

3 weeks ago

Pasig, Philippines Asiatel Outsourcing Full time

Senior NOC Engineer – Asia Teleservices Inc. As aNOC Engineer , you will play a crucial role in maintaining the integrity and performance of the client’s international network. This position is suited for professionals with extensive experience in VoIP, SBCs, and carrier-grade environments who are ready to step into a technically demanding and fast-paced role. Job Responsibilities Monitor and support live traffic across voice, SMS, FoIP, and SIP trunking services. Respond to and manage Tier 1 tickets and escalate as necessary while maintaining SLA standards. Configure and update routing on softswitches and SBCs based on traffic analysis and partner interconnects. Perform interconnection setup and testing with new global carrier partners. Analyze call traffic trends and proactively identify potential network issues or quality concerns. Coordinate with internal teams and international NOCs to ensure seamless resolution of issues. Support internal service requests and provide technical assistance to Account Managers. Conduct route testing and validation for new services such as DID, UIFN, ITFS, etc. Participate in documenting incidents, operational procedures, and network configurations. Handle other network-related tasks as assigned by the management or client. Job Qualifications Bachelor’s degree or diploma in Electronics, Computer, Telecommunications Engineering, or related fields. At least3 years of experience in VoIP operations, telecom carrier environments, or NOC support roles. Strong understanding ofSIP, RTP, softswitch operations, and SBC configurations . Familiarity with traffic monitoring and diagnostic tools (e.g., Wireshark, Cacti, Zabbix). Strong communication and coordination skills; fluent in written and spoken English. Detail-oriented with a strong sense of ownership and accountability. Ability to work both independently and as part of a global technical support team. Willing to workonsite in Ortigas Center, Pasig on arotating shift schedule . Knowledge of telecom infrastructure, SS7, or interconnect provisioning is a plus. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Asiatel Outsourcing. #J-18808-Ljbffr

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