Commercial Scale Renewals Manager, APJ

4 weeks ago

Manila, Philippines Okta Full time

Overview

Okta Manila, National Capital Region, Philippines

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

About Us Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,400 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential.

We’re dedicated, passionate, innovative, and relentless problem solvers. We believe that providing simple and secure access to people and organizations everywhere will empower them with the confidence to reach their full potential.

About The Role

Renewal Manager You will be responsible for managing and renewing customer contracts across APJ to ensure customer retention and revenue growth. You will work closely with sales, customer success, and other cross-functional teams to develop and execute renewal strategies. Reporting to the Team Lead, Scale Renewals APJ, the Renewal Manager is a customer facing role and understands it is not just a transactional role, but a strategic role in capitalising on the opportunity to validate value with Okta as well as renew their service for another term.

Below outlines some key attributes for a Renewals Manager:

Customer Relationships : Build and maintain strong relationships with customers, understand their needs, and proactively engage with them to ensure timely renewals. Provide excellent customer service and address customer concerns or issues in a timely and satisfactory manner.
Sales and Negotiation Skills : Demonstrate strong sales and negotiation skills to successfully renew customer contracts at favorable terms. Identify upsell and cross-sell opportunities to drive revenue growth. Prepare and deliver compelling sales presentations to articulate the value of renewing their contracts. Understand the best strategies for objection handling.
Analytical and Strategic Thinking : Analyse data and metrics to identify renewal risks, opportunities, and trends. Develop and execute strategic renewal plans tailored to each customer's unique requirements, including contract terms, pricing, and product/service offerings.
Collaboration and Teamwork : Collaborate with internal teams, such as sales, customer success and legal, to ensure a seamless renewal process. Work closely with the sales team to align on account strategies, identify customer expansion opportunities, and resolve any customer-related issues.
Organization and Time Management : Manage a large portfolio of customer contracts and renewals, ensuring timely follow-up, documentation, and completion of renewal activities. Prioritize tasks and manage time effectively to meet renewal deadlines and achieve renewal targets.
Solution knowledge : Utilise strong knowledge of Okta’s solutions, products, contract structures to position the best renewal options and minimise friction in the renewal process. Understands value based positioning and can link and communicate it to C-Suite personnel as well as procurement. They are skilled in objection handling and positioning new products and support products.
Forecasting : Responsible for seeking and utilising information in our systems and from the account team to forecast renewals both short and long term.
Team : Work closely with the local and global team to share win and loss stories, operational improvements and other initiatives to improve the team. Occasionally there is a requirement to work outside of local office hours in order to attend global kick offs, training, as well as other things.

You would be ideal for this role if you have:

Experience in renewals, customer success, sales, account management or equivalent customer facing role
Comfort negotiating complex license agreements
Experience working with customers across APJ including Australia, Japan, Singapore, and Korea
Ability to tactfully close deals with a high degree of integrity and independence
Highly organized with strong attention to detail
Strong oral, written and presentation skills
Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
Requires the ability to manage several concurrent renewals at once, as well as working with internal teams and role based activities.
Ability to manage the spikes in workload related to end of quarters
Experience recording information in CRM systems
Team player who enjoys assisting where needed and finding ways to help
High activity level, enthusiastic, self-motivated, tenacious
Proven influencer and negotiator
Someone who is focused on continuous improvement
Ability to maintain enablement as Okta continues to evolve and change
Flexibility to occasionally attend global meetings, training, kick offs as well as other things

What you can look forward to as a Full-Time Okta employee

Amazing Benefits
Making Social Impact
Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at

Seniority level

Not Applicable

Employment type

Full-time

Job function

Business Development and Sales
Industries

Referrals increase your chances of interviewing at Okta by 2x

Get notified about new Renewal Manager jobs in Manila, National Capital Region, Philippines.

Senior Renewals and Expansion Sales Specialist - APJ

Makati, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 day ago

Quezon City, National Capital Region, Philippines $800.00-$1,300.00 3 months ago

Taguig, National Capital Region, Philippines 7 months ago

Makati, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 2 months ago

Manila, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 2 months ago

Commercial Scale Renewals Manager, APJ