Director of Operations
4 weeks ago
Hybrid - Taguig 5-10 Yrs Exp Bachelor Full-time
Job DescriptionWe are seeking a highly experienced and strategic Director to lead and oversee operations in a BPS (Business Process Services) environment. The ideal candidate must have a strong background in the BPO industry, with proven experience in managing large-scale operations and delivering exceptional performance, particularly in the Life & Annuities (L&A) sector.
Responsibilities- Lead and manage BPO operations, ensuring performance and service delivery targets are consistently met.
- Oversee a large team with a minimum of 500 full-time employees (FTEs) .
- Drive operational excellence, process improvement, and client satisfaction.
- Collaborate with stakeholders to ensure alignment with business goals.
- Develop and implement strategic plans to support growth and efficiency.
- Foster a high-performance culture and mentor senior management teams.
- Minimum of 8 years of experience in the BPS (call center) industry, with at least 15+ years of overall experience .
- Must have a BPO background , with Insurance industry experience (non-negotiable).
- Currently or previously held a Director or Senior Manager role in a reputable BPO company.
- Must have managed operations with at least 500 FTEs (non-negotiable).
- Undergraduates may be considered if they have an exceptionally strong background and leadership track record .
- Minimum of 8 years of experience in BPS (call center) operations with at least 15+ years of overall work experience.
- Strong BPO background with Insurance industry experience (non-negotiable).
- Experience in leading large teams and managing operations with 500+ FTEs.
- Experience in Life & Annuities (L&A) sector is a plus.
If the position requires you to work overseas, please be vigilant and beware of fraud.
- If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.
-
Operations Director
2 weeks ago
Taguig, Philippines Everise Full timeEverise Taguig, National Capital Region, Philippines Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being...
-
Operations Director
2 weeks ago
Taguig, Philippines Michael Page Full timeAbout Our Client This opportunity is with a large organization in the business services industry, specializing in providing healthcare solutions. The company is known for its strong focus on operational efficiency and its commitment to delivering high-quality services. Job Description The main responsibilities of the Operations Director are: Oversee...
-
Clinical Operations Director
2 weeks ago
Taguig, Philippines Tap Growth ai Full timeWe're Hiring: Clinical Operations Director! We are seeking an experienced Clinical Operations Director to lead and oversee clinical trial operations, ensuring compliance with regulatory standards and driving successful study execution. The ideal candidate will have extensive experience in clinical research management, team leadership, and strategic planning...
-
Director of Operations
1 week ago
Taguig, Philippines MicroSourcing Full timeDiscover your 100% YOU with MicroSourcing! Position: Director of Operations (Healthcare) Location: Metro Manila Work setup & shift: Hybrid | Night shift Why join MicroSourcing? You'll Have Competitive Rewards: Above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and...
-
Operations Director
2 hours ago
Taguig, Philippines HRTX Full timePosition: Operations Director (F&B)Location: Taguig CityWork Setup: Onsite Role Overview The Operations Director oversees multi-store restaurant operations in Luzon. The role is responsible for implementing operational strategies, managing performance, and ensuring consistent customer service and compliance across all branches. Responsibilities Lead and...
-
Finance Operations Director
3 weeks ago
Taguig, Philippines Michael Page Full timeAbout Our Client This role is with a large organization in the business services industry, known for its expertise in providing comprehensive support to clients across various sectors. The company is headquartered in the City of Taguig and is committed to delivering high-quality services and operational excellence. Job Description The key responsibilities of...
-
Director of Operations
2 weeks ago
Taguig, Philippines MicroSourcing Full timeOverview Position: Director of Operations (Healthcare) Location: Metro Manila Work setup & shift: Onsite | Night shift Why join MicroSourcing? Competitive Rewards: Above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses. A...
-
Operations Director
4 weeks ago
Taguig, Philippines HRTX Full timePosition: Operations Director (F&B); Location: Taguig City; Work Setup: Onsite Role Overview The Operations Director oversees multi-store restaurant operations in Luzon. The role is responsible for implementing operational strategies, managing performance, and ensuring consistent customer service and compliance across all branches. Responsibilities Lead and...
-
Director - Operational Risk Management
2 weeks ago
Taguig, Philippines American Express Full timeOverview At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. You will experience this powerful backing with comprehensive support for holistic well-being and many opportunities to learn new skills, develop as a...
-
Clinical Operations Director
1 day ago
Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱3,690,000 - ₱3,960,000 per yearPosition OverviewWe are seeking an experienced and mission-driven Clinical Operations Director to lead the planning, coordination, and optimization of clinical operations across our healthcare network. This role is responsible for ensuring the highest standards of patient care delivery, operational efficiency, regulatory compliance, and staff performance....
