Director of Operations

6 days ago

Taguig, Philippines Stark Asia Solutions Inc. Full time

Hybrid - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

We are seeking a highly experienced and strategic Director to lead and oversee operations in a BPS (Business Process Services) environment. The ideal candidate must have a strong background in the BPO industry, with proven experience in managing large-scale operations and delivering exceptional performance, particularly in the Life & Annuities (L&A) sector.

Responsibilities
  • Lead and manage BPO operations, ensuring performance and service delivery targets are consistently met.
  • Oversee a large team with a minimum of 500 full-time employees (FTEs) .
  • Drive operational excellence, process improvement, and client satisfaction.
  • Collaborate with stakeholders to ensure alignment with business goals.
  • Develop and implement strategic plans to support growth and efficiency.
  • Foster a high-performance culture and mentor senior management teams.
  • Minimum of 8 years of experience in the BPS (call center) industry, with at least 15+ years of overall experience .
  • Must have a BPO background , with Insurance industry experience (non-negotiable).
  • Currently or previously held a Director or Senior Manager role in a reputable BPO company.
  • Must have managed operations with at least 500 FTEs (non-negotiable).
  • Undergraduates may be considered if they have an exceptionally strong background and leadership track record .
Qualifications
  • Minimum of 8 years of experience in BPS (call center) operations with at least 15+ years of overall work experience.
  • Strong BPO background with Insurance industry experience (non-negotiable).
  • Experience in leading large teams and managing operations with 500+ FTEs.
  • Experience in Life & Annuities (L&A) sector is a plus.
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

  • If you encounter an employer who withholds your ID, requires you to provide a guarantee or collects property, please report it immediately.
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