2025-7776 Process Excellence Delivery Analyst-Mid

2 weeks ago


Pateros, Philippines Arch Global Services Full time

Technical & Analytical Skills Proficient in using Lean methodology tools such as Root Cause Analysis (RCA), Voice of the Customer (VoC), Gemba, Value Stream Mapping (VSM) and others Process Mapping and Optimization Operational and Analytical Thinking Proficient in using Business Process Model and Notation (BPMN) symbols Experience with Process Mapping Tools (e.g., Microsoft Visio, ARIS) Strong Microsoft Office Skills (especially PowerPoint and Excel) Insurance Industry Knowledge and Business Acumen Strong knowledge of change management principles, tools, and methodologies Proficiency in program and project management, including planning, execution, and stakeholder communication Interpersonal & Communication Skills Effective Communication and Listening Facilitation Skills High Emotional Quotient (EQ) Professionalism Ability to Work with Diverse Individuals Diversity and Inclusion Aptitude Organizational & Execution Skills Strong Organizational Skills High Attention to Detail Ability to Manage Changing and Multiple Priorities Adaptability to Change, Including Shifts in Workflows, Tools, and Processes Resilience in Managing Uncertainty and Embracing New Ways of Working Experience Minimum 3 years of experience as a Lean Management Leader with a proven track record of leading end-to-end transformational change initiatives Background in the financial services or insurance industries with a solid understanding of operational management practices (preferred) Lean certification or equivalent (e.g., Six Sigma, Lean Six Sigma, Business Agility), or demonstrated experience applying continuous improvement principles in service-based environments Demonstrated success in developing and implementing process improvement initiatives using Lean methodology Excellent oral and written communication skills, with a keen attention to detail and the ability to present to senior leadership In-depth knowledge and practical application of change management principles, methodologies, and tools Strong facilitation, teaching, and coaching capabilities across various organizational levels Collaborative team player with a track record of delivering effective consulting and coaching support High level of integrity, with the ability to manage confidential and sensitive information discreetly #J-18808-Ljbffr



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