Senior Research Manager

3 days ago

Pasig, Philippines NielsenIQ Full time

About the Role As a Customer Success team lead for the Philippines, you will drive strategic client engagements and lead the development of customised research solutions in conjunction with the Pacific team. You’ll oversee largescale projects, guide cross functional teams, and contribute to thought leadership across the region. In addition to leading strategic client engagements, this role also plays a key part in supporting and developing a growing team of junior researchers in the Philippines. The ability to balance project ownership with team coordination is essential. What You’ll Do Oversee financial performance of projects, ensuring profitability and adherence to budgetary constraints. Ensure project profitability and operational excellence Play a key role in client retention by maintaining strong relationships and driving satisfaction metrics such as Net Promoter Score (NPS). Partner with the Pacific team and Sales to identify and support cross sell opportunities that contribute to

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