IT Endpoint Management Analyst

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.**ROLE SUMMARY** We are seeking an **IT Endpoint Management Analyst** with a strong focus on **Azure Virtual Desktop (AVD)** environments. This role is responsible for ensuring AVD endpoints meet organizational compliance standards, including **patching, software deployment, secure configurations**, and integration with endpoint management and security tools. You will support day-to-day operations of endpoint security tools and collaborate with cross-functional teams to maintain a secure, well-managed, and compliant virtual desktop infrastructure. The ideal candidate will have hands-on experience with **Microsoft Endpoint Manager (Intune/SCCM)**, **AVD**, and endpoint compliance frameworks, with the ability to track and report compliance metrics and ensure proper enrollment, monitoring, and remediation across virtual and physical endpoints. A key part of your job will be to act as the voice of the customer within the team and vice versa to drive forward excellence in the solutions we deliver and ensure that business needs are met. This will require the ability to speak on technical matters in a transparent and accessible manner with business stakeholders and IT partners. You will work with business stakeholders to build relationships, gather requirements, document, plan deployments, able to own and drive projects to fruition A solid understanding of Virtual Desktops, Cloud platforms, Windows and Application delivery technology is needed for the role. You will keep abreast of emerging technologies and trends, and work with new technologies as required by business needs, from discovery and analysis, through to evaluation, test and implementation. This role will support the Global Virtual Desktop Service and end-user community. **Key Responsibilities:** Work with geographic business stakeholders to build relationships, gather requirements, document, plan deployments, able to own and drive projects to fruition Work with the business and IT stakeholders to migrate users, onboard new roles, applications and services from POC through to ProductionAbility to work as part of Xerox projects, as owner and contributor Ability to troubleshoot end user issues and work with the business High level oral and written communication skills, the ability to develop documentation for systems enhancements/solutions and the ability to interact effectively with people of a various reporting levels.Strong work ethic with the ability to work under pressure, set priorities, plan and organize workloads as required, solve problems with minimal supervision and good attention to detail.Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers.Ability and enthusiasm to provide high quality customer service to develop and follow standardized processes to ensure quality outcomes. Ability to support Xerox data and IT processes involving high level confidential Xerox information **Skills, Knowledge and Abilities**Bachelor’s/Master’s degree (preferred) in Computer Science, Information Systems, Engineering, Business Administration, Contract Administration, Finance, or a related discipline. Or equivalent work experience.Experience in Service Delivery to a high levelInformation Technology Infrastructure Library (ITIL) Certification or knowledge Excellent communication skills, verbally and written Has demonstrated extensive relevant technical or business work experience.Demonstrates the leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.Possesses a good level of management skills, with particular emphasis on interpersonal and negotiating skills. Have sound commercial, organizational, time management, negotiation and resource management skills.Demonstrated ability for systematically analyzing and managing problems arising from incidents in the operation of information systems. Has general awareness of the nature of business-critical incidents, and of their implications for the business.Demonstrate superior customer service skills Successful prior experience delivering technical services to High Executives within a client environment. PC skills in MS operating systems and Office applications, Internet navigation to include IE and Chrome Ability to manage multiple tasks Effective interpersonal skill & behaviours with the ability to interact with a diverse client population Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.## Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, .If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact #J-18808-Ljbffr