Vice President for Service Delivery

4 weeks ago

Manila, Philippines OakTech Systems Full time

Role Overview The Vice President for Service Delivery oversees OakTech's global service operations, ensuring client engagements are executed effectively, efficiently, and with measurable value. This leadership role combines operational management, strategic planning, and people development across the firm's fintech, automation, and capital markets clients. Key Responsibilities Oversee end-to-end delivery of client projects -- from onboarding to implementation and continuous success. Lead and mentor teams of project managers, analysts, and technical consultants. Develop reusable frameworks, SOPs, and delivery playbooks to scale operations. Define and track service KPIs such as utilization, velocity, and client satisfaction. Maintain high service standards and elevate critical delivery issues. Ensure alignment between delivery teams and company strategy. Collaboration and Strategy Collaborate with Sales, Product, and Engineering to ensure client objectives are met through integrated solutions. Partner with leadership to enhance service offerings and drive operational scalability. Engage in executive-level communication with clients and strategic partners. Lead internal reviews to continuously improve delivery efficiency and profitability. What We're Looking For Experience And Knowledge 7+ years of experience in professional services, consulting, or service delivery leadership. Proven track record managing remote, cross-functional teams. Deep operational expertise in project management, P&L tracking, and service optimization. Familiarity with AI-driven workflow tools and automation technology is a strong plus. Excellent communication, leadership, and stakeholder management skills. Skills And Attributes Strategic thinker with strong execution discipline. Collaborative leader who motivates high-performing teams. Analytical mindset with focus on measurable impact. Adaptable, self-directed, and outcome-driven. What We Offer High-impact leadership role within a growing fintech and AI consulting firm. Remote-first culture with autonomy and flexibility. Direct collaboration with founders and senior leadership. Long-term career growth with path toward COO or Partner-level roles. #J-18808-Ljbffr

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