Solutions Architect

G'day

We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

We are looking for a Solution Architect to join us as a key member of our organization. You will be focused on driving customer acquisition and satisfaction. You ideally have experience in providing exceptional pre-sales support, conducting engaging product demonstrations, and partnering with the sales team to develop winning strategies.

What you'll be doing

- Build strong customer relationships through onsite and remote interactions, providing technical expertise during pre-sales.

- Conduct product demonstrations, address inquiries, and articulate ServiceRocket's value proposition.

- Partner with the sales team to develop and execute sales strategies.

- Identify opportunities for ServiceRocket solutions, contribute to sales plans, and participate in proposal creation.

- Lead proof-of-concept (POC) or proof-of-value (POV) initiatives, design workshops, and offer technical guidance for RFPs.

- Maintain a deep understanding of ServiceRocket's and partner technologies.

- Contribute to the development of pre-built templates, webinars, and demonstrations.

- Participate in roadmap creation and prototyping app innovations.

- Work cross-functionally with product development, sales, and marketing teams to address customer feedback and drive improvements.

- Stay updated on industry trends and leverage this knowledge to develop opportunity strategies.

- Represent customer needs and feedback to internal teams, contributing to account and sales planning.

- Develop and maintain clear and accurate documentation.

- Share expertise through internal and external channels (webinars, workshops, blogs).

- Solve complex technical customer issues and propose innovative solutions.

- Mentor team members and foster a culture of continuous learning.

What you'll bring to the table

- 3+ years of successful customer-facing solutions architecture experience with Atlassian products implementations, cloud migrations, digital transformation, and others.

- Experience with technical pre-sales or solution consulting in the field of information technology.

- Excellent technical and non-technical communication, presentation, workshop and storytelling skills.

- Quickstart, good time management, ability to meet deadlines, and improvise.

- Commercially astute, customer-focused, innovator mindset, independent starter.

- Ability to establish rapport with customers.

- Analytical, quick learner, able to think critically.

- Ability to explain complex concepts clearly (whiteboarding), adaptable, detailed, results-oriented.

- Hands-on admin level experience with JIRA, Confluence, BitBucket, Cloud, Crowd, Guard, Plans. Atlassian Certification is preferred.

- Understanding of Web application and SaaS architectures.

- Familiarity with SSO, SAML, and Active Directory or Identity Platforms (Okta, SecureAuth).

- Experience mentoring other consultants.

Nice to have

- Experience coding in Java, Python, Groovy, or Shell Scripting for personal or professional projects.

- Experience writing SQL queries for advanced functions.

- Familiarity with HTTP, TCP/IP, SMTP, SSL, API, REST API.

- Understanding of cloud architecture and SaaS services (AWS, Microsoft Azure).

- Knowledge of DevOps processes, tools, and their intersection with the Atlassian ecosystem.

- Experience with operating systems functions and command line management.

- Working knowledge of Agile practices.

Your leaders

Rob is our founder and CEO. He leads our company with kindness, empathy, and critical thinking. With him and the rest of our Services team, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level

Perks

- Share the fruit program : when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options : you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.

-Career pathways program : you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have Then you'll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email