Store Supervisor Mandaluyong Area

1 day ago

Metro Manila Philippines Buscojobs Full time

Customer Service Associate

Makati, National Capital Region CEMEX

Job Description

What is the job?
- Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logístical and operational capacities, and system procedures to ensure an efficient order fulfillment process.
- Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to address customer concerns with diligence. Define Service Level Agreements with different departments (Logistics, Operations, Commercial, Technical, Procurement).
- Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.
- Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
- Responsible for informing and regularly updating clients on the company’s various customer contact tools to facilitate their order fulfillment process.

Qualifications

- Bachelors Degree
- Willing to work in Makati
- 0-5 years experience in customer service, order processing or back office, and customer service
- Above average communication skills written and verbal in both English and Filipino
- FRESH graduates are welcome to apply

Customer Service Representative

Location varies per posting (Alabang, Makati, Mandaluyong, Taguig, Pasig, etc.).

Job Description


Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
- Open to fresh graduates and college undergraduates with related working experience
- BPO experience is an advantage
- Must have good English communication skills
- Willing to work in Alabang on shifting schedules

Job Description (alternative posting)

As a Customer Service Representative, you will be assigned to manage various customer issues depending on your account assignment. Transactions can be related to billing and collection support, client inquiries, technical or product support or inbound sales.
- Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role
- At least 6 months working experience in the related field is required for this position
- Fluent in English communication
- Good computer navigation skills
- Willing to work full-time

Application Advisory

Advise referrals who fit the criteria to walk-in at our Recruitment Center with a resume and valid I.D.:
3F Forum Robinsons Mall
Pioneer St. corner EDSA, Mandaluyong City
Monday to Friday, 10AM to 4PM
Please bring an updated copy of your resume and valid ID.

Note on multiple postings

Other postings include various locations (Taguig, Pasig, Mandaluyong, Makati, etc.) with similar responsibilities and qualifications, salaries ranging from about Php 18,000 to Php 35,000+ per month, and benefits such as HMO, 13th month pay, and incentives. These postings emphasize onsite work, multiple shifts, and the potential for promotions and paid training.

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