Project Leader

This is a remote position. Set clear team goals and KPIs to help your team of VAs achieves client/task goals Delegate tasks and set project deadlines in coordination with your client Manage and monitor day-to-day teams’ operation and performance and report on metrics through the following tasks: Weekly Time Usage Reports and TWQC Check time usage of VAs for tasks assigned by the client Send time usage reports to clients every Monday or Tuesday Task Management Checking of VAs’ output (depends on the VA and/or client) Admin reporting sheets Coffeetalk Masterfile WBR Coaching Log Sheet VA Scorecard Sheet Timelog Correction Approval OT Approval Time Off Request Approval Meetings Internal Meetings (company) SUM Monthly Collabs Monthly Ops Fellowship Team Fellowship End of Week Reports Urgent - Ops Meeting - Coworking 1:1s With Leadership Team Internal Meetings (project/client) Project Support VA Check In Urgent Project Meetings - unplanned External Meetings Scheduled touch base calls Client Concerns and Escalations Urgent Meetings - Unforeseen calls Best practices: 5-10 minutes window for VAs to prepare for the touch base call (10-30 minutes for new clients/red clients) Debrief meeting - if they understand the meeting Do (a minimum of) bi-monthly VA performance evaluation and communicate their performance Create and monitor execution of action plans to improve VA performance and behavior Create a healthy and motivating work environment and atmospherefor team members, regardless of rank or position, and clients Motivate and engage team members through monthly team meetings, bi-monthly team fellowships, and other company activities Partner with the Learning and Development Team to recommend training needs and follow through on VA coaching Handle clients up to a maximum of 1,000* consolidated hours and maximize resources (email and other communication platforms like Dialpad) to ensure bullets listed below for customer concerns are achieved Resolve customer concerns, including but not limited to: Guide new clients through our Onboarding Process to manage expectations and set the partnership up for success Meet and communicate with clients on a regular basis forrelationship building , task progress discussion, new task discussion, and overall feedback to ensure client satisfaction and retention Delegate new tasks to the right VAs which may including identifying the right VA for the task Monitor progress of tasks (and VAs assigned to work on the task) against set deadlines on project management tools being utilized Review the output done by VAs assigned to tasks prior to sending to clientCommunicate challenges with clients to address possible concerns with task completion and satisfaction Manage overall project; clients, tasks, VAs, to avoid escalation and attrition Ensure creation of Standard Operations Procedures for proper turnover of tasks when necessary Gather feedback from clients on a regular basis (or following the timeline set by the company) Other tasks assigned by the CEO, COO, and Operations Manager (or Sr. Project Leader) Requirements Leadership skills Decision-making skills Team Player Organizational and time-management skills Proven work experience as a team leader or supervisor Knowledge in Digital Marketing Can work full-time EST hours Amenable to working in a hybrid setting? (once a quarter in Cubao, QC - Fellowship Meetings) Excellent English communication skills (spoken and written) Benefits Leave Credits Stars Prepaid HMO for emergency and out-patient needs Annual Appraisal #J-18808-Ljbffr