Phone interview- csr and tsr agent- w/ without experience

1 week ago


Morong, Philippines Metacom Full time

Overview

Responds to call questions and complaints using usual scripts and procedures.

Responsibilities
  • Gathers information, researches/resolves queries and logs customer calls.
  • Communicates relevant alternatives for completion in a timely fashion.
  • Informs clients about expert services to choose from and determines customer requirements.
  • Provides purposeful instruction, teaching and help to lower level employees.
  • Provides guidance, instruction and troubleshooting support to lower level employees.
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