Apply Now As Customer Care Associate Alabang

Overview

Multiple customer support/center roles are posted in various locations. Listings include responsibilities and qualifications for Customer Care Associate, Associate II, Customer Support/Call Center roles across Alabang, Taguig, Makati, and nearby areas. Use the details below to assess suitability and application requirements.

Job: Customer Care Associate

Location: Alabang, Taguig, National Capital Region

Description/Responsibilities: Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows up on inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Documents customer concerns and forwards complaint trends to appropriate departments. Data entry and use of internal databases; write internal/external non-technical documentation.

What you bring to the role: College degree and minimum 3 years experience in functional area. Established and productive individual contributor. Ability to work under supervision with non-routine problems. Possible lead/mentor responsibilities. Independent work within established procedures. Generally little instruction on daily work. May act as informal team leader.

Note: This is part of a representation of duties; you may not perform all listed duties.

Job: Associate II, Customer Support

Location: Taguig, National Capital Region

Description/Responsibilities: Similar responsibilities to Customer Care Associate: taking calls, answering questions, referring to resources, handling inquiries about orders/shipment tracing/returns, data entry, internal databases, and non-technical documentation. Documents customer concerns and forwards trends to departments.

What you bring to the role: Established and productive individual contributor. Works under moderate supervision. Tasks semi-routine with occasional deviation. College degree and 3 years of general experience or 2 years functional experience.

Job: Customer Support / Call Center

Locations: Makati, Taguig, Makati City, Makati area; Makati City/ Ayala Ave, Makati

Description/Responsibilities: Customer service roles handling inquiries, live chat, email, and phone support. Responsibilities include resolving customer issues, searching knowledge bases, coordinating with internal teams, and maintaining customer satisfaction. Some postings emphasize coaching and training responsibilities and team leadership.

Qualifications (typical): Various postings require 6 months to 2+ years BPO experience, English proficiency, ability to work shifts (including night shifts), and basic computer skills. Some postings specify a college degree; others accept high school or undergraduate. Salary ranges commonly Php 15,000 to Php 40,000 depending on role and location.

Job: SetSchedule – Customer Success Consultant

Location: Remote-based (full-time); Makati options present in some postings

Description/Responsibilities: Manage User Experience Team; supervise adherence to quality standards, deadlines, and procedures. Resolve customer complaints; provide superior user experience to members. Schedule development and team leadership duties; perform other assigned tasks within category.

Requirements: At least 5 years experience as Tech support Team Lead/Supervisor/Manager or equivalent. Excellent verbal/written communication; proficiency with collaboration tools (Google Docs/Sheets/Meets, Slack, etc.). Minimum workstation requirements listed (PC/laptop, i3+, 8GB RAM, noise-canceling headset, 25 Mbps+ internet).

Benefits: Health insurance, paid training, work-from-home options, additional leave, company events, etc.

Notes

Posting status: Posted today or within the last 20 days in various locations. Some postings include repeated blocks for emphasis or duplicate postings of similar roles. This summary preserves the core content without adding new information.

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