Research and Consulting Lead

Overview

TransUnion's Job Applicant Privacy Notice

What We'll Bring: at TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, with access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With support from colleagues and mentors, associates have the tools to reach their career goals. Regardless of job titles, associates have opportunities to learn new things and be leaders every day. We offer the chance to work with great people, pioneering products, and cutting-edge technology.

As a Manager, Research and Consulting, you will report to the Director of Research and Consulting and serve as the day-to-day engine that transforms raw credit data into actionable intelligence. You’ll guide a small team of analysts, keep multiple projects moving, and partner closely with Sales so customers see TransUnion as a strategic ally—not just a data vendor. In return, you’ll enjoy competitive compensation and benefits, genuine work-life balance, and a supportive culture grounded in integrity, service, reliability, and innovation. The Manager, Research and Consulting is a mid-level leader who supports TransUnion’s reputation as an authority on consumer-credit trends. You will coordinate research initiatives that explain why consumers behave the way they do with credit, what external forces influence that behavior, and how lenders can capitalize on risks and opportunities. You’ll translate findings into clear stories for internal teams and customers, and help Sales elevate every conversation. Through dashboards, whitepapers, webinars, and direct client engagements, you’ll motivate customers to view TransUnion as a trusted partner.

What You\'ll Bring:

• 5–7 years of progressive experience in consumer-lending analytics, risk management, or consulting.
• Post-graduate degree in business, statistics, finance, economics, or a related field; an advanced degree is a plus.
• Proven proficiency with SAS, SQL, R, or Python for manipulating large data sets; expert-level skills in Excel and PowerPoint.
• Demonstrated ability to manage projects and small teams with minimal supervision—balancing scope, timeline, and stakeholder expectations.
• Comfortable presenting findings to varied audiences, from entry-level analysts to senior executives; able to adjust depth and language to match the room.
• Curiosity and tenacity—you love chasing down the “why” behind consumer behavior and don’t quit until the story is clear.
• Strong customer-service orientation; you naturally ask, “How can I be of service?” and treat internal partners with the same respect as external clients.

Impact You\'ll Make:

• Design and execute consumer-credit research studies—scoping questions, pulling data, guiding analysis, and ensuring on-time delivery.
• Collaborate with analysts across teams, reviewing code, shaping methodologies, and developing their storytelling skills.
• Synthesize complex results into concise decks, talking points, and collateral that Sales can use to address client challenges across products and business units.
• Participate in customer meetings as the recognized analytics expert, fielding technical questions and identifying follow-up opportunities for senior leaders.
• Draft articles, blog posts, and webinar outlines that fuel TransUnion’s broader thought-leadership agenda; senior leaders may refine and publish under their byline.
• Track regulatory, economic, and competitive trends in consumer lending and brief internal stakeholders on potential impacts.
• Coordinate with Product, Marketing, and Legal to ensure research output aligns with roadmap priorities and compliance requirements.
• You will support our sales teams through consulting as a lending industry expert, helping our clients identify and address emerging challenges and opportunities in the marketplace.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion\'s Internal Job Title: Advisor, Consumer Insights and Experience