IT Ops Senior Manager

2 days ago


Taguig City, Philippines ADDFORCE Human Resource Solutions INC Full time
Location: BGC, Taguig City
Work Setup: Hybrid
Schedule: Dayshift and consider US shift for some days

• Requires 10+ years of experience as a proven leader for a 24/7/365 Operations Center covering core business-critical IT services in a large, enterprise environment
• Requires a proven track record of strong leadership of Infrastructure and Application Support technical teams to resolve critical issues as quickly as possible to minimize adverse business impact
• Previous retail experience desired
• Solid understanding of Cloud Data Center architecture as well as core IT infrastructure
• Experience in supporting Private and Public Clouds (e.g. Azure)
• Experience in developing and implementing wide-scale, multi-site, and global IT Resiliency and Business Continuity Plans.
• Demonstrates a high level of energy, results-driven, and the ability to work under pressure with tight delivery deadlines
• Demonstrates strategic thinking skills and maturity in tackling complex problems, dealing with technical, interpersonal, and process
• Must have experience leading teams through and managing complex technology and organizational transition
• Ability to effectively influence and communicate with Sr. IT and Business Management in setting strategy, and enterprise priorities and adding increased value through the delivery of Data Center Services
• Experience in building and developing productive operational relationships with significant third-party suppliers
• Strong interpersonal skills and multi-faceted communications
• Demonstrated ability to effectively build relationships, influence, mentor and obtain results through a diverse team
• Proven financial acumen relative to budget development, management, and business case development
• Experienced with automation, service monitoring, and supporting capabilities that enhance problem determination, root cause analysis, and rapid problem resolution
• Thorough understanding of ITIL; Incident, Event, Problem, Change, and Configuration Management principles and able to apply best practices.

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