Document Collection Associate New Philippines

The Role

Working Schedule: Monday to Friday, 12:00PM - 8:00PM Eastern Time (Full Time - Remote)

Help families access care by guiding them through important paperwork and phone support. You\'ll handle calls, answer questions, and make sure documents like IDs and health records are complete and compliant. You\'ll communicate with empathy across phone, text, and email, and work closely with internal teams to keep the process smooth and stress-free.

Key responsibilities:

• Collect, review, and accurately track required documentation from caregivers and families (e.g., IDs, certifications, health records).
• Conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
• Manage a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
• Verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
• Communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
• Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
• Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.

• At least Associate or bachelor\'s degree of any healthcare-related field.
• Extensive experience in customer service, administrative support, or healthcare-related roles.
• Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail in document review and tracking.
• Clear, professional communication skills, both verbal and written.
• Proficiency with CRM systems, shared drives, and/or document management tools.
• Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
• Compassionate, patient, and empathetic approach when supporting families and caregivers.
• Familiarity with healthcare documentation, HIPAA, or Medicaid processes is a plus.

• Families First: Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”
• Urgency with Precision: Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.
• Relentlessly Resourceful: As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
• Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.
• Driven to Redefine What’s Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
• Set Up for Success: We provide a company-issued laptop to support you in your role.
• Growth Opportunities: Build your leadership skills while working with teams in various markets across the US.

Note: We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.