BPO Project Coordinator

4 weeks ago

Cebu City, Philippines Qualfon Full time

Overview

Qualfon Dumaguete, Central Visayas, Philippines

Work arrangement: On-site at Link Sy IT Park, Dumaguete

Responsibilities
  • Understands both SOW and Project requirements aligning with company’s standards
  • Conducts Risk Analysis
  • Executes and coordinates the activities to Project Committee based on the Master Plan
  • Assists in creating solutions
  • Coordinates the efforts of the team to obtain overall progress and identify challenges
  • Controls delivery to the client to ensure quality
  • Validates and reviews timelines with the Project Committee
  • Establishes constant communication with the client for the project progress
  • Provides accurate and detailed information through reports, calls and meetings
  • Coordinates with the client’s Main POC
  • Serves as the mediator between the Project Committee and Client
  • Communicates changes, progresses and statuses with the client
  • Ensures alignment of the internal team with the client
  • Introduces the project committee to the client
  • Provides support to the operations for 4 weeks after Go Live
  • Observes consistency and adherence to the client’s requirements
  • Completes and provides implementation report to clients for full transition to the Operations team
  • Does the necessary follow-ups on the open items
  • Ensures full closure of the project
  • Ensures implementation Audit is conducted with the internal departments
  • Measures alignment with the client’s requirements and company’s minimum standards (QGBM)
  • Sends evaluation surveys to clients in order to assess and evaluate overall process through scoring system
  • Designs Project Plan for new projects
  • Presents the designed plan during official launching of the program
  • Assigns priority level to any projects
  • Tracks and Controls project progress
  • Provides consultancy service to the Operations Department
  • Receives internal and external trainings
  • Conducts teach backs
  • Develops internal trainings or skill enhancement training
Qualifications
  • Bachelor’s Degree holder
  • At least 2-3 years of related work experience
  • Experience working within BPO environments and related industries
  • Documentation and Reports
  • Business Software Applications
Seniorities and Employment
  • Senioritiy level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Project Management
  • Industries: Outsourcing and Offshoring Consulting
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