Fraud Investigation Lead

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This Assistant Manager role offers you the opportunity to make a significant impact by supporting investigations into agency malpractice, overseeing risk assessments, and ensuring compliance with both local and regional fraud policies for a global company.

You will play a key part in upholding the highest standards of integrity within the business, working closely with various teams to ensure that all operations align with regulatory requirements. The position provides an excellent platform for you to utilise your investigative expertise while also contributing to the growth and awareness of compliance standards across the company. With a strong focus on professional development, this role offers ongoing training opportunities and exposure to complex cases, making it ideal for someone who thrives in a collaborative environment where your analytical skills and attention to detail are highly valued.

What you'll do:

As a Fraud Investigation Lead, you will be entrusted with driving critical initiatives that protect the organisation from fraudulent activities while fostering a culture of compliance throughout the business. Your day-to-day responsibilities will involve collaborating with cross-functional teams to assess risks, lead investigations into agency malpractice or misconduct cases, and ensure that all processes adhere strictly to evolving regulatory frameworks. You will be instrumental in developing training programmes that raise awareness about compliance requirements among staff at all levels. By leveraging your analytical acumen, you will monitor trends in complaints data and provide actionable insights to senior leadership. Your ability to communicate complex findings clearly will be essential when presenting reports or recommendations during committee meetings. Success in this role requires not only technical proficiency but also a genuine passion for promoting ethical behaviour within a dynamic environment.

Act as the Compliance Team’s primary contact for monitoring and managing action items arising from audits or quality assurance reviews related to financial crime investigations.

Conduct detailed investigations into complex fraud cases, misconduct, or agency malpractice complaints, and provide recommendations consistent with market conduct guidelines and disciplinary frameworks.

Coordinate closely with local and group-level auditors during thematic reviews to ensure adherence to financial crime investigation standards and protocols.

Develop and implement training programmes and communication initiatives to build awareness of new or amended fraud-related regulations, compliance standards, and internal policies across business units.

Lead the preparation and submission of fraud risk assessments, ensuring comprehensive review and timely resolution of queries from internal security teams or group functions.

Manage the production and submission of ad hoc fraud- and financial crime-related reports for committees, ensuring accuracy and compliance with regulatory requirements and internal approvals.

Oversee peer reviews of investigation reports prepared by team members to verify accuracy, consistency, and completeness before escalation to management.

Perform gap analyses of group policies, standards, and local regulations relevant to financial crime investigations, updating internal manuals and frameworks as required.

Present case findings, investigation procedures, outcomes, and recommendations to relevant committees, including those focused on sales discipline.

Track post-investigation follow-up actions such as remediation, retraining, or monitoring, and prepare regular updates on case statistics for senior management and group security.

What you bring:

To excel as a Fraud Investigation Lead, you will bring substantial experience managing intricate investigations within highly regulated environments such as insurance or banking. Your proven expertise in gathering evidence—both financial and non-financial—will enable you to uncover critical insights that inform robust recommendations. You possess outstanding interpersonal skills that allow you to conduct sensitive interviews with empathy while maintaining objectivity. Your written communication abilities are second-to-none; you can distil complex information into clear reports tailored for executive audiences. A deep understanding of relevant legal frameworks ensures your advice is always grounded in current best practice. Additionally, your familiarity with industry operations equips you to identify emerging risks quickly. Proficiency in Microsoft Office tools supports your analytical work while your project management strengths help you balance competing priorities efficiently. Above all else, your commitment to ethical conduct inspires trust among colleagues at every level.

Minimum of 5 years’ proven experience in planning and executing complex investigations within highly regulated industries, preferably insurance or banking.

Strong expertise in gathering, analysing, and interpreting both financial and non-financial evidence to support investigative processes.

Solid track record of conducting fact-finding interviews with stakeholders across multiple organisational levels and preparing accurate documentation of outcomes.

Exceptional report writing ability, demonstrated by producing clear, concise, and actionable investigation reports for management and committee review.

Experience presenting investigative findings and recommendations to senior leadership and other key stakeholders in formal settings.

In-depth technical knowledge of local and international fraud prevention and conflict of interest (COI) laws, with proven ability to apply these within business environments.

Skilled in interpreting and communicating policies, laws, and regulations to diverse internal audiences in a clear and practical manner.

Familiarity with insurance or financial institution operations, including fraud-specific risks and controls, is highly advantageous.

Advanced proficiency in Microsoft Office tools for data analysis, reporting, and presentation.

Strong project management capabilities with the ability to prioritise multiple deliverables, meet deadlines, and maintain high levels of accuracy.

What sets this company apart:

This organisation stands out as a trusted leader within the financial services sector due to its unwavering dedication to ethical practices and regulatory excellence. Employees benefit from an inclusive culture where collaboration is encouraged across departments—ensuring everyone’s voice is heard when shaping compliance strategies. The company invests heavily in professional development through structured training programmes designed not only to enhance technical skills but also foster personal growth. Staff enjoy access to resources that support continuous learning alongside opportunities for career progression within a stable yet forward-thinking environment. The leadership team places great emphasis on transparency and open communication so you can feel confident that your contributions are recognised and valued. By joining this team, you become part of a network committed not just to business success but also social responsibility—making it an ideal place for those who want their work to have meaningful impact beyond day-to-day operations.

What's next:

If you are ready to take on an influential role where your expertise can truly make a difference in protecting organisational integrity—this is your chance

Apply today by clicking on the link provided; we look forward to connecting with professionals who share our passion for upholding the highest standards of compliance.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.