Technical Support Specialist
4 weeks ago
ABOUT TRIBUTE TECHNOLOGY: At Tribute Technology, we make end‑of‑life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine. ABOUT YOU: The Technical Support Specialist is responsible for providing technical assistance to clients in the use of systems and programs. You are responsible for responding to and assisting clients with technical issues and developing, or assisting with, help videos for products. You will troubleshoot and analyze client issues, support, and educate clients in the use of systems and programs. Identified program and system issues are referred internally for resolution, as well. WHAT YOU'LL DO: Receives requests for and provides technical assistance to clients by phone or email within time limitations as set out by company procedures Answers user inquiries regarding computer software or hardware operation to resolve problems Identifies technical issues with systems and programs and forwards to programmers for resolution Monitors email regarding product, responding to issues and coordinating transactions and refunds as necessary Writes, records and edits online video training/support tools, adding content on an ongoing basis and keeping videos up to date with current products Writes and facilitates webinars on product use. Coordinates invitation list and schedules for webinars Communicates with coworkers regarding the development of new or current customer issues Complete a daily time sheet log for the analysis of the support system, including top support requests, customers utilizing support, and which mediums are used for support Complete a biweekly report identifying the top support issues from within report time frame Recommend and promote one on one training programs to customers as needed #J-18808-Ljbffr
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Technical Support Specialist
3 days ago
Manila, National Capital Region, Philippines Rippedboxstation Full time ₱400,000 - ₱600,000 per yearPosition: Technical Support SpecialistNumber of hours: 40 hours/weekSchedule: Day shift, ESTTasks required:Provide prompt and effective technical support to clients using the companys logistics software and systems through various communication channels, including phone, email, and chatResolve product or service problems by clarifying the customers...
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Technical Support Specialist
3 weeks ago
, Metro Manila, Philippines Coefficient ? Full timeJoin to apply for the Technical Support Specialist role at Coefficient Join to apply for the Technical Support Specialist role at Coefficient Coefficient is a no-code SaaS tool that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in...
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Technical Support Specialist
1 week ago
Manila, National Capital Region, Philippines Skilled Wound Care Full time $5 - $8Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone,...
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Technical Support Specialist
3 weeks ago
Manila, Philippines SGS Full timeSGS Manila, National Capital Region, Philippines Technical Support Specialist SGS Manila, National Capital Region, Philippines Company DescriptionWe are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and...
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Technical Support Specialist
3 days ago
Manila, National Capital Region, Philippines Rippedboxstation Full time ₱250,000 - ₱500,000 per yearPosition: Technical Support Specialist (CSR Tier 2)Number of hours: 40 hours/weekSchedule: 8:00 AM to 5:00 PM PSTTasks required:Take customer orders via phone, email, or chat, ensuring accuracy and timeliness.Process and track shipments, ensuring orders are correctly fulfilled and delivered on time.Provide second-tier technical support, assisting customers...
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Senior Technical Support Specialist
6 days ago
Manila, National Capital Region, Philippines Kajabi Full time ₱80,000 - ₱120,000 per yearAbout UsFounded in 2010, and Headquartered in Newport Beach, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses,...
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Technical Support Specialist
3 weeks ago
Manila, Philippines Vista Equity Partners Management, LLC Full timeAt Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience...
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Technical Support Specialist
4 weeks ago
, Metro Manila, Philippines Tribute Technology Full timeTechnical Support Specialist At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a...
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Technical Support Specialist
1 week ago
Manila, National Capital Region, Philippines ClickUp Full time ₱900,000 - ₱1,200,000 per yearAt ClickUp, we're not just building software. We're architecting the future of work In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos,...
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Specialist - Technical Support
5 days ago
, Metro Manila, Philippines Okada Manila Full timeJoin to apply for the Specialist - Technical Support role at Okada Manila Troubleshoot and resolve network issues including LAN, WAN, Wi-Fi, and VPN. Configure and maintain network hardware such as routers, switches, and firewalls. Monitor network performance and ensure network security and connectivity. Database Support Provide support for database-related...