Application Analyst

Application Analyst (M365 & Atlassian)

Internal Job Title: Application Analyst

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 60,000 to 81,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

Are you ready to make a real impact in how a global organisation collaborates and communicates? We're seeking a proactive and skilled Application Analyst to take ownership of our Microsoft 365 and Atlassian platforms, ensuring they are optimised, adopted, and continuously improved to meet evolving business needs.

This role sits at the intersection of technology and user experience. You'll be responsible for the health, performance, and strategic enablement of our collaboration estates—supporting users, driving adoption, and working closely with stakeholders to deliver value through digital tools.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1

• HMO Coverage and Life Insurance on Day 1

• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)

• Vesting/Retirement package

• Opportunities for career growth and development

• Access to well-being programs

• Flexible schedule, hybrid work arrangement and work-life balance

• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Application Analyst?

Reporting to the Service Manager – Collaboration Solutions, your accountabilities will include:

• Act as the subject matter expert for Microsoft 365 (Teams, SharePoint, OneDrive, etc.) and Atlassian (Jira, Confluence) platforms
• Manage platform configuration, updates, and integrations to ensure optimal performance
• Lead adoption initiatives, including training, communications, and stakeholder engagement
• Monitor usage and performance metrics to identify opportunities for improvement
• Provide expert-level support and guidance to users across the organisation
• Collaborate with Service Management to embed ITIL-aligned processes
• Partner with delivery teams to ensure smooth transition of new features and services into BAU
• Capture and analyse user feedback to inform platform enhancements and roadmap planning

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• 3–5 years' experience in a similar role managing collaboration platforms
• Strong technical knowledge of Microsoft 365 and Atlassian tools
• Experience in user enablement, training delivery, and change management
• Excellent communication and stakeholder engagement skills
• Analytical mindset with the ability to interpret usage data and drive decisions
• Familiarity with ITIL practices and service transition processes

Desirable:

• Relevant certifications (e.g., Microsoft, Atlassian, Change Management) are a plus

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.