Sr. Business Analyst

3 weeks ago


Taguig, Philippines RCBC Full time

RCBC Taguig, National Capital Region, Philippines

Sr. Talent Acquisition Officer @ RCBC | Recruitment, HR About the Role

Lead workshops, interviews and stakeholder sessions to elicit requirements, uncover gaps and prioritize solutions.

Responsibilities
  • Evaluate end-to-end customer journeys to identify pain points and propose enhancements that improve customer experience.
  • Analyze data and trends to generate insights that support decision-making.
  • Develop process maps and recommend process improvements to streamline operations.
  • Collaborate closely with project managers and developers to ensure alignment between business requirements and delivered solutions.
  • Support testing, validation and change management to ensure successful implementation.
Qualifications
  • College degree, preferably Business or Industrial Engineering background
  • At least 5 years’ experience in banking or other financial services industry
  • Knowledge in business process analysis; policy and process development and management; quality assurance testing.
  • Strong analytical thinking and problem-solving skills, critical thinking, effective communication skills, organizational and systems thinking, collaboration and negotiation, stakeholder management, and planning and organizing
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management
Industries
  • Banking and Financial Services
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