Sr Analyst Process Management
5 days ago
The position will partner with the business units to simplify, redesign, and reengineer processes with clients as top of mind. In addition, the position is responsible for providing support to multiple Client Engagement projects by reviewing requirements and test plans and performing adhoc User Acceptance Testing (UAT).
Responsibilities- Designs new processes or improves existing ones by performing DMAIC-based analysis to detect process gaps and resolve failure points.
- Recommends process improvements or automation solutions to meet business needs and ensure responsiveness of service to changing client needs.
- Creates process and project documentation, process maps, RASCI matrices, risk assessments, capacity reviews, and cost-benefit analyses.
- Participates in Client Engagement projects by reviewing requirements, assessing the impact of changes on CE processes, and conducting adhoc User Acceptance Testing (UAT) to support testing of business units.
- Participates in change management activities when launching projects, implementing process changes, and engaging with business units.
- Graduate of any 4-year course
- At least three (5) years work experience in life insurance or minimum of three (3) years of experience in business process reengineering and improvement in insurance industry
- Excellent analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- LSS Blackbelt certified
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Sr Analyst Process Management
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Taguig, National Capital Region, Philippines Sun Life Full timeSr Analyst Process Management – Sun LifeThe position will partner with the business units to simplify, redesign, and reengineer processes with clients as top of mind. In addition, the position is responsible for providing support to multiple Client Engagement projects by reviewing requirements and test plans and performing adhoc User Acceptance Testing...
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