Customer Training Specialist
4 weeks ago
Customer Training Specialist – SaaS (Remote)
We’re looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you’ll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our product effectively.
You'll act as a trusted advisor, demoing product features, recommending best practices, and supporting customers throughout their lifecycle. Your feedback will directly influence improvements, while your insights may uncover upsell opportunities.
What You’ll Do
- Deliver live, interactive training sessions to diverse customer groups
- Customize content based on business needs, product usage, and feedback
- Identify opportunities for growth, adoption, and account expansion
- Collaborate with internal teams to drive product and customer success
- Stay current on product updates and tech integrations
- 4+ years in training, enablement, customer success, or SaaS consulting
- Strong presentation and facilitation skills (comfortable with 10–200 attendees)
- Tech-savvy and confident using multiple tools/platforms
- Customer-first mindset with soft sales ability
- Excellent time management and adaptability in a fast-paced environment
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