Remote Medical Live Scribe

Medical Virtual Assistant - Virtual Assistant (Idaho)

Remote

Posted 8 days ago

Permanent • This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a physical therapy practice in Idaho. The Medical Virtual Assistant will play an essential role in supporting clinic operations by handling scheduling, insurance verifications and authorizations, patient communication, and administrative tasks. This position is designed to ensure smooth day-to-day operations and help the clinic deliver excellent patient care.

About Our Client

This is a remote position. The practice’s purpose is to strengthen families by helping clients build physical and mental resilience so they can live happier, healthier lives. Their mission centers on empowering patients through therapy, and their values include Transparency, Integrity, Teamwork, Gratitude, and Respect. They foster a collaborative, patient-centered culture that prioritizes communication, follow-through, and ensuring no patient ever “falls through the cracks.”

Responsibilities

• Scheduling & Patient Communication: Contact new patient referrals via fax/phone to schedule appointments; Ensure all evaluated patients have their plans of care (POC) scheduled; Answer incoming phone calls professionally (training provided); Confirm and manage patient appointments in the EMR (Prompt); Handle reschedules and cancellations, applying clinic policies.
• Insurance & Authorizations: Verify patient insurance coverage and eligibility; Obtain, track, and update pre-authorizations; Liaise with insurance providers to clarify coverage and benefits; Update patient files with accurate insurance and authorization details.
• Administrative Support: Track and update the clinic’s marketing sheet; Help fill out KPI and financial spreadsheets; Generate reports and provide updates to clinic leadership; Assist with other operational or recruiting/marketing tasks as needed.

Tools & Systems Used

• Prompt EMR
• VOIP phone system (Ring Plan)
• Digital fax
• Microsoft Excel / Google Sheets

Requirements

• Prior experience in medical administration, patient scheduling, or insurance verification
• Strong communication skills, with excellent written and spoken English
• Organized and detail-oriented with the ability to manage multiple tasks
• Tech-savvy and comfortable learning new systems (Prompt EMR experience a plus)
• Professional, patient-focused, and proactive in problem-solving
• Must be able to work Mountain Standard Time clinic hours

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families across the globe

Note: This summary reflects content from the Idaho posting. Revisions remove duplicate and extraneous text while preserving responsibilities, qualifications, and basic role context.

Medical Virtual Assistant - Virtual Assistant (Oregon)

Remote • Posted 8 days ago

Permanent • This is a remote position.

Virtual Rockstar is hiring a Medical Virtual Assistant on behalf of a growing physical therapy practice in Oregon. The Medical Virtual Assistant will provide critical support to the clinical and administrative teams by handling insurance verifications, authorizations, scheduling, patient communications, and EMR documentation tasks. This role ensures that patients receive timely care, providers can focus on treatment, and the clinic’s operations remain efficient. You’ll be joining a team that values clear communication, proactive problem-solving, and empathy for patients and colleagues.

About Our Client

The clinic specializes in sports medicine and spine therapy, with a mission to do good work, demonstrate caring in action, and help as many people as possible achieve better health outcomes. Their vision is to grow by 30% per year and expand access to their unique, patient-centered approach throughout the Portland community. Their culture emphasizes accountability, initiative, integrity, teamwork, compassion, growth mindset, and positivity.

Responsibilities

• Insurance & Authorizations: Verify patient insurance coverage online and by phone; Obtain, track, and update pre-authorizations for physical therapy services; Liaise with insurance providers to clarify coverage requirements; Update patient files in the Empower EMR with insurance and authorization details; Track pending claims and alert staff to issues or delays; Assist patients with insurance-related inquiries.
• Scheduling & Patient Communication: Confirm and manage patient appointments; Handle inbound patient inquiries; Coordinate with therapists to maintain accurate daily schedules; Send reminders and reschedule as needed; Maintain patient confidentiality and HIPAA compliance
• Administrative Support: Manage therapist schedules; Generate invoices and assist with basic billing follow-up; Prepare documents, forms, and correspondence; Maintain EMRs and data entry accuracy; Help manage a patient waitlist and follow up as needed.

Tools & Systems Used

• Empower EMR
• Google Workspace
• Trello

Requirements

• Prior experience in medical administration, insurance verification, or authorizations (physical therapy preferred)
• Strong communication skills with excellent written and spoken English
• Comfortable handling patient communications with empathy and professionalism
• Highly organized with attention to detail and accuracy
• Tech-savvy and able to quickly adapt to new software
• Able to work Pacific Standard Time clinic hours
• Trustworthy, proactive, and dependable in a remote team environment

Benefits

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families across the globe

End of Oregon posting summary.

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