Senior Manager
2 weeks ago
The Senior Manager Client Success is an individual contributor role based in Manila, reporting directly to the Vice President Client Success. The role provides senior-level support to domestic Client Success leadership, bridging offshore operations with onshore executives through governance, contracts, reporting, and risk management. As a seasoned professional, the Director ensures accuracy, foresight, and consistency across client-facing processes, enabling superior service delivery, proactive issue resolution, and long-term client satisfaction. Key Responsibilities Administration & Governance: Provide senior oversight for billing and invoicing accuracy, monitor COLA changes, and support aged invoice resolution. Lead consolidation and review of MBR/QBR decks, ensuring strategic alignment and effective client governance. Client Communications: Aggregate and analyze offshore data for domestic Client Success teams, manage reporting, and support escalation handling by providing comprehensive investigations and CAPA documentation. Contracts & Renewals: Partner with Operations, Legal, and Solutions teams to gather and validate data for contract negotiations and renewals, ensuring completeness and accuracy for executive-level decision-making. Growth Enablement: Identify and assess trends or upsell opportunities through offshore insights, develop preliminary strategies, and support client-facing growth initiatives in collaboration with domestic leadership. Operational Leadership Support: Oversee consolidation of client health metrics and performance dashboards, highlight risks, and ensure governance trackers are current and reliable. Support onboarding processes and provide high-level operational intelligence to domestic leaders. Risk & Issue Management: Lead identification of potential scope creep and risks, develop structured assessments, and advise on mitigation strategies. Ensure timely escalation of high-impact issues. Service Delivery & Training Support: Monitor service delivery against contractual expectations, highlight deviations, and coordinate remediation plans. Provide oversight for training and compliance tracking to meet client and organizational requirements. Skills Required Strong executive communication, reporting, and relationship management skills. Advanced analytical ability to interpret operational data and develop insights. Expertise in governance reporting, invoicing, dashboards, and contract support. Strong problem-solving, risk assessment, and escalation management skills. Ability to work cross-functionally with senior stakeholders across regions. Qualifications Bachelor’s degree in Business, Finance, or related field (MBA preferred). 12–15 years of progressive experience in client success, account management, or operations leadership. Proven track record of supporting executive-level client engagements and governance. Experience in BPO, KPO, or IT/ITES industries strongly preferred. #J-18808-Ljbffr
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Senior, IT Manager
3 weeks ago
Taguig, Philippines Ubiquity Full timeOverview Senior IT Manager with around 8 to 10 years of experience as Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related infrastructure. Responsibilities Ability to...
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Senior, IT Manager
4 weeks ago
Taguig, Philippines Ubiquity Global Services, Inc. Full timeJob Overview We are looking for a Senior IT Manager with around 8 to 10 years working experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related infrastructure....
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Senior Manager
2 weeks ago
Taguig, Philippines Globe Telecom Full timeJoin to apply for the Senior Manager - Managed Reports role at Globe Telecom Join to apply for the Senior Manager - Managed Reports role at Globe Telecom Get AI-powered advice on this job and more exclusive features. At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make...
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Senior, IT Manager
3 days ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearJob Overview We are looking for a Senior IT Manager with around 8 to 10 years working experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related...
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Senior, IT Manager
3 days ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearJob OverviewWe are looking for a Senior IT Manager with around 8 to 10 years working experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related...
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Senior, IT Manager
6 days ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱120,000 - ₱180,000 per yearJob OverviewWe are looking for a Senior IT Manager with around 8 to 10 years working experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related...
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Senior, IT Manager
4 days ago
Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearJob Overview We are looking for a Senior IT Manager with around 8 to 10 years working experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related...
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Senior IT Manager
7 days ago
Taguig, Philippines TKG Lifestyle Inc. Full timeThe Senior IT Manager will lead the end-to-end management of IT operations and infrastructure for both corporate and store-level environments. This role is responsible for developing and executing IT strategies that support the company’s business objectives, drive operational efficiency, and uphold data security. Key responsibilities include overseeing the...
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Senior Research Manager
5 days ago
Taguig, Philippines WTW Full timeWTW is an Equal Opportunity Employer Senior Level Mid-Senior level Employment type Full-time Responsibilities Partner with senior business leaders to identify key business priorities, shape research agendas, and translate insights into clear, actionable recommendations. Represent MCI in leadership and internal forums, proactively identifying opportunities to...
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Senior, IT Manager
4 days ago
Taguig, National Capital Region, Philippines Ubiquity Full time ₱2,000,000 - ₱2,500,000 per yearJob OverviewWe are looking for a Senior IT Manager with around 8 to 10 years working experience as the Head of IT in a BPO setting. The Senior IT Manager will be responsible for ensuring proper designation of tasks, effective provisioning, installation, configuration, operations, and maintenance of all systems, hardware and software related infrastructure. ...
