Everyday Banking Consultant Voice

Everyday Banking Consultant Voice At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role As an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you’ll play a key role in helping our Australian customers with a variety of Retail, Cards and Digital Banking solutions, troubleshooting customer enquiries they may have and providing information on any other products or services that may be relevant. This role is responsible for the servicing of customer requests and enquiries in a timely and effective manner. These positions will typically process high volumes of routine enquiries. The key capability for these positions is effective customer servicing as opposed to requiring extensive knowledge of a specific process or policy to be effective. Role Type / Location Role Type: Permanent, Full-time Primary Location: MDC 100 Building, Eastwood, Libis, Quezon CitySecondary Location: Solaris One Building, 130 Dela Rosa St., Legaspi Village, Makati City Shift schedule: People looking to join these teams will need to be flexible to rotate hours and shift schedule to support the changing customer habits and contacts What will your day look like? Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources. Resolve customers’ enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix. Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary. Empower our customer to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption. Become brand ambassadors for ANZ by providing best customer experience in all voice interactions with the goal of positive NPS returns. Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary. Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders. What will you bring? Excellent English communication skills (both verbal and written) including the ability to engage and manage conversations with other nationalities. With solid contact centre experience with an English-speaking client base, preferably from the US or Australia. Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilised to support the overall business model. So why join us? ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. We’re proud of the inclusive culture we’re renowned for where 90 percent of our people feel they belong. We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can make work, work for them. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 73686. Job Posting End Date 31/12/2025 , 11.59pm, (Melbourne Australia) Job Details Role Level: Not ApplicableWork Type: Full-TimeCountry: PhilippinesCity: Quezon CityNational Capital RegionCompany Website: Function: SalesSector: Banking Financial Services And Accounting #J-18808-Ljbffr