Supervisory Manager

Supervisory Manager - IT Procurement and IT Service 4 days ago Be among the first 25 applicants Point of contact for service requests, incidents, and changes related to the use of SaaS applications within our organization. Responsible for the automation and compliance with the procurement processes, vendor management, and AOP rules associated to it. Support the implementation of SCIM or SAML provisioning for both new and existing applications. Own business processes on vendor management and negotiations, procurement life cycle, and contract management. Manage and resolve escalated service issues in a timely manner. Develop and enforce service desk policies and procedures to ensure consistency and efficiency. Lead projects to audit and optimize our SaaS portfolio, emphasizing improvements in security, permissions, automation, scalability, end-user experience, and license usage. Partner with Corporate IT and the company's business functions for vendor management, licensing, and related contracts for SaaS applications. Develop programs and processes to communicate and promote the adoption of new product features throughout the company. Analyze service desk data to identify trends and implement improvement initiatives. Implement and manage automation for efficient deployment and usage of SaaS applications. Design innovative solutions, advocate for best practices, and lead by example as a service owner as Collectors evolves and grows in complexity. Create and publish reports on Service Desk and/or SaaS Operations. Participate in audits and operational budget planning. Assess and recommend SaaS technologies as needed to support Collectors' objectives. Be accountable for achieving a cost optimization goal for SaaS operations and hardware costs. Manage engineers within the IT department, overseeing their day-to-day tasks and development. Assist with contract negotiations and contract management. Handle asset management within the IT department. Manage escalations and provide solutions in a timely manner. Qualifications Bachelor's degree in Information Systems or a related field. Minimum of 3 years of relevant management experience or 5+ years as a Senior IT Engineer. Experience integrating SaaS solutions into the technology life cycle processes. 3-5 years of management experience overseeing IT teams or departments. Experience with support/service desk metrics implementation and measurement. Previous experience implementing or managing workflow engines (e.g., Okta Workflows, Workato, Zylo) or similar tools. Knowledge of product engineering and development processes, along with experience in business user provisioning and deprovisioning processes, and related technologies. Great communication with different levels of the organization, including management of different business units. Preferred experience with tools such as Google Workspace, Jira, Slack, Okta, Office 365, and Mimecast. Familiarity with asset management and budget planning cycles. Strong organizational and task management skills. Ability to plan, manage, code, and support multiple concurrent projects and initiatives. Comfortable working in a fast-paced and rapidly changing environment. ITIL v4 certification is a plus. Supervisor or Manager experience, at minimum Senior experience. Seniority level Mid-Senior level Employment type Full-time Job function Purchasing and Supply Chain Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at MicroSourcing by 2x Procurement Solutions Manager (IT Services/Delivery Aggregators) Pasig, National Capital Region, Philippines 3 weeks ago Procurement Buyer (AU IT Services, Hybrid) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr