Call Center Agent

1 day ago

Capital District, Philippines Buscojobs Full time

Job postings consolidated for Customer Support and Call Center roles. This description maintains the original information while ensuring proper HTML formatting using only allowed tags.

Job Overview

Multiple urgent hiring notices for Call Center/Customer Support roles across Metro Manila locations, including Baguio (work-at-home/onsite), Mandaluyong, Makati, Caloocan, Baesa, and Pasig. Roles include non-voice, voice, and hybrid support with varied contract terms. Posted today.

Responsibilities
  • Resolve customer inquiries, concerns, or complaints and escalate as needed to ensure swift resolution.
  • Provide accurate information to customers; update and maintain records of interactions and orders.
  • Learn client software quickly to resolve queries and support product usage.
  • Triag e incoming requests with team support; collaborate with Engineering, Product, Sales, and Escalation teams as required.
  • Communicate clearly with customers in written and verbal form; maintain a customer-first mindset.
  • Adhere to established processes, SLAs, and quality metrics; participate in training and ongoing improvement efforts.
Qualifications
  • High school graduate or higher; college level or degree preferred (Bachelor’s degree in some postings).
  • Strong verbal and written communication skills; proficient in English; able to adapt to multiple digital platforms.
  • Ability to multitask, manage time effectively, and work in fast-paced environments.
  • Willingness to work graveyard shift or night differential where required; some roles onsite, some remote.
  • Experience in customer service or BPO is advantageous but not always required depending on the position.
  • Technical aptitude may include familiarity with SaaS tools, CRM, or ERP systems (examples: SAP/Oracle/Microsoft SQL, HubSpot/QuickBooks beneficial but not mandatory).
Job Types & Locations
  • Full-time, fixed-term, and permanent opportunities across multiple sites (Makati, Mandaluyong, Caloocan, Baesa, Makati, Pasig, Taguig, BGC, Valenzuela, Mandaluyong).
  • On-site, work-from-home, or hybrid arrangements as specified per role.
Benefits & Perks
  • Health insurance including HMO with dependents
  • Paid leaves, OT, holiday pay, 13th month
  • Monthly commissions, performance incentives, and signing bonuses where offered
  • Life or retirement insurance and other standard benefits
  • Career growth opportunities, training, and potential for fast-track advancement
  • Employee engagement perks (free coffee/refreshments, events, and parking where applicable)
Notable Post Details

Some postings indicate a non-voice/non-call center focus or non-voice support paths; some specify 3-month contracts with potential absorption. Private company names include IBEX Global Solutions (Philippines) Inc., SapientBPO Valenzuela, CaldwellCo/Caldwell Communications, Lean Solutions Group, and LSEG (London Stock Exchange Group).

Privacy & Compliance

LSEG postings include a privacy notice detailing data handling and recruitment agency guidance. We comply with equal opportunity employment statements and related legal disclosures where provided.

If you are applying, please review the specific posting for exact location, role type (onsite/remote/hybrid), required experience, and salary range.

Posted today

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